sizzix customer service


This website uses cookies. What is the thickest metal that can be embossed? I confirm I am over 13 years of age and I am happy to receive all the latest Sizzix content, including tutorials & inspiration, free downloads and news about competitions, sales, new products and shows & events. By clicking on the Submit button, you consent to this website storing your submitted information so we can respond to your inquiry. We also offer a range of different die technologies including steel-rule dies (Bigz) which allow the cutting of thicker materials such as fabric, felt and craft leather and wafer-thin dies (Thinlits and Framelits) for intricate papercraft projects. The sandwich type used is dependent on the type of die being used and the material.

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They sent it back to me.

This company offers craft accessories and machines. Lake Forest, CA 92630-8804 USA, Sign up for our newsletter and receive a 15% off coupon for your entire order*, *Offer valid for first-time registrants only. Discover our latest must have Crafting Essentials. They had a huge birthday sale and before everything was said and done and I'd gotten my whole order, more than 3 months had passed by. Thanks, I just needed to vent. Well guide you through the process. Sizzix cannot advise on how to use these dies in Sizzix machines. JavaScript seems to be disabled in your browser. For the best experience on our site, be sure to turn on Javascript in your browser. Will this affect the rollers or the pressure of the machine? JavaScript seems to be disabled in your browser. Launched in 2001, Sizzix is recognized as the market pioneer and global leader of die-cutting machines and products for the arts & crafts industry. This warranty does not cover damages or defects caused by misuse or abuse of dies or accessory products in the machine. Are any Sizzix products made with common allergens like latex. Anyone else have problems with cutomer service at Sizzix? From papercrafting and soft crafts to patchwork, fashion, upcycling and home dcor, we provide people of all ages and abilities the opportunity to express themselves in countless new ways. Copyright Ellison 1996 - 2022.

Use of this Web site constitutes acceptance of the Splitcoaststampers.com Terms of Use, Rules, Privacy Policy, and Cookie Policy. I use all my Big Shot Machine accessories in my Big Shot Plus Machine. Our selection of die-cutting machines are designed to cater to every creative need. For more information see our.

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I have a question about my order. It is just the sound of your machine applying pressure to the Cuttting Pads and die to cut through the material. * 7:00 a.m. to 4:00 p.m. PST I confirm I am over 13 years of age and I am happy to receive all the latest Sizzix content, including tutorials & inspiration, free downloads and news about competitions, sales, new products and shows & events. Sign up and receive exclusive discount coupons, sale access, competitions, latest product releases, video inspiration & loads more! To return products purchased from Sizzix.com, submit a Return Authorization request online at www.sizzix.com/contact. What if I register my machine 6 months after purchasing it? Sizzix provides consumer DIY crafters with a complete product solution for all making styles. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. For the best experience on our site, be sure to turn on Javascript in your browser. Crease Pads are compatible with Bigz, Movers & Shapers and Originals dies. Be sure to check your inbox for 15% off your order! From our glue gun range and storage solutions, to the multi-tool and even a pom pom maker, whatever the make, Sizzix has the tools and accessories to support every creative adventure.

Discover our latest must have Crafting Essentials. Sizzix recommends not using competitor dies in Sizzix machines. Be sure to check your inbox for 15% off your order! I confirm that I am over 13 years of age and I am happy to receive all the latest Sizzix content, including tutorials & inspiration, free downloads and news about competitions, sales, new products and shows & events. Our Making Essentials range helps makers bring ideas to life with a comprehensive selection of materials and supplies designed to support a wide range of making activities. Lake Forest, California, 92630-8804, US, Ellison Europe, Unit 3, Whitegate Industrial Estate, Wrexham, Why can't the Precision Base Plate be used with the Big Shot Foldaway Machine? They took it back at my expense, broke it open to get out the die told me it was my fault and wouldn't replace it but did I want the bits back, at my expense! For more information see our. If your machine is older than 3 years old, it may not have a serial number. Which Machines can I register for an extended warranty? To ensure you are using the correct form, please check here. For more information see our privacy policy. 3D Textured Impressions Embossing Folders, Multi-Level Textured Impressions Embossing Folders. You've been added to our mailing list.

Copyright Ellison 1996 - 2022. I have the Accucut system which I could recommend, because I love the machine, but their customer service is worse, much worse than Sizzix. Products purchased from all other online stores and retailers must be returned at the store where the product was purchased. For details of which machines qualify for an extended warranty and to register your machine, click here. To extend the life of your Cutting Pads, make sure you flip the Cutting Pads with each use to ensure even wear and tear. I have bought most of my Sizzix dies from Creativexpress when they have the sales.

I had a problem with one of mine and they told me to keep that one and they'd ship out another one at their expense.

Yes this is completely normal and is simply the sound of the die cutting your paper and the Cutting Pads absorbing the pressure of the machine. |advertise, Visit our platinum partners: JavaScript seems to be disabled in your browser. By continuing to browse the site you are agreeing to our use of cookies. sizzix All Rights Reserved.

I still need help, can I contact Sizzix support? You can find the exact materials using our material compatibility table guide here. are having and I love ordering from them. I confirm I am over 13 years of age and I am happy to receive all the latest Sizzix content, including tutorials & inspiration, free downloads and news about competitions, sales, new products and shows & events. What accessories can I use in my machine? BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. As a rule of thumb, anything that can be cut with a pair of scissors can be cut by Bigz and Originals dies. Tools, Accessories and Classroom Making Essentials, STEAM (Science, Technology, Engineering, Art & Math). For more information see our privacy policy. The Cats Pajamas. The maximum recommended paper weight for use with wafer-thin dies, depending on design and intricacy of the die, is approximately 66lb cardstock (300gsm). All Rights Reserved. We also design a range of embossing folders to turn plain cardstock into an embossed, textured masterpiece. Ad c;~V (1H{ This website uses cookies. All Rights Reserved.

The dimensions for die-cut shapes are listed on the product packaging and on the website product listing under "Design Dimensions.". about I confirm that I am over 13 years of age and I am happy to receive all the latest Sizzix content, including tutorials & inspiration, free downloads and news about competitions, sales, new products and shows & events.

For more information see our privacy policy. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. I am not new to using a die cutting system. Click here to learn how we use cookies for a better browsing experience.

Most of the Big Shot machines come with a standard 1 year limited warranty from the date of purchase. 949.598.8821 By continuing to browse the site you are agreeing to our use of cookies. A great project starts with great supplies. The following gauges work best with our DecoEmboss dies: Alloy: It depends on what it is in the alloy. Sizzix does not recommend using and cannot advise on the use third party (competitor) accessories with Sizzix Machines. This website uses cookies. Why am I getting an invalid message when registering a Machine? seas taylored expressions stamp Please note, our team does not work over the weekends. For the best experience on our site, be sure to turn on Javascript in your browser. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. As a matter of policy, BBB does not endorse any product, service or business. If you bought your machine directly from Sizzix, you can contact Customer Service.

embossing sizzix sunburst Products must be in new, unused, resellable condition with original packaging. Is there a way to flatten my Cutting Pads if they warp? With the exception of the Precision Base Plate, all the accessories for the Big Shot Machine work in the Big Shot Plus Machine. For more information see our. 949.598.8842 Available in a range of sizes and capabilities, the family of machines are manufactured to be reliable, with durable, high-quality components that last cut after cut. Can I purchase these? |Verve| Where can I find assembly instructions for my product? I still love the Sizzix product but I will never order from them directly again. This all depends on the type of die you are using. Get 15% off when you join over 100,000 other crafters on the Sizzix mailing list! This means that it cannot be registered for an additional warranty. Told through inspiring words and images, our story begins with you and continues to inspire the many generations of creativity to come. Whether you want some advice on our products or an update on an order, were here to help. Better Business Bureau Serving the Pacific Southwest. JavaScript seems to be disabled in your browser.

For more information see our privacy policy. For the best experience on our site, be sure to turn on Javascript in your browser. Check out this video to help you care for your Cutting Pads and expand their lifespan! There is no difference, Cutting Pads and Cutting Plates are the same product. Upload design with dimensions as a JPEG, PDF, and/or PNG file in order to speed up the custom die inquiry process. What do you think?

All Rights Reserved. /Rttm%fH~ }kw:w We offer a full range of tools and accessories that will enhance every makers experience. When I received my order one of the dies would not cut all the way through. I have done that 2 times and have been VERY Pleased. This website uses cookies. They had a huge birthday sale and before everything was said and done and I'd gotten my whole order, more than 3 months had passed by. I have never had this problem with any of my other dies. By continuing to browse the site you are agreeing to our use of cookies. I confirm that I am over 13 years of age and I am happy to receive all the latest Sizzix content, including tutorials & inspiration, free downloads and news about competitions, sales, new products and shows & events. You can also find instructions for your product here. This website uses cookies. I had a problem with my sidekick. All Rights Reserved. I confirm that I am over 13 years of age and I am happy to receive all the latest Ellison Education content, including tutorials, lessons and inspiration, free downloads, news about competitions, sales and new products. By continuing to browse the site you are agreeing to our use of cookies. We cannot honor the return of an item you purchased at full price in exchange for the same item that is currently being offered as an online shopping special at a lesser price. Discover our latest must have Crafting Essentials! Be sure to check your inbox for 15% off your order! 3CfB`2a*M>Y* f"?u60eS~Oo%t]z9UOuL#~JW] Additionally, The SizzixScoop is sent to our subscribers on a regular basis. Read More, Contact us for help with any issues or concerns, Phone Also do NOT use the Precision Base Plate with steel-rule dies as damage may occur. For example, if the alloy has a high percentage of nickel, then approximately 30g would work, but if it is high in aluminum, then 25G would work. My Sweet Petunia You've been added to our mailing list. BBB Business Profiles may not be reproduced for sales or promotional purposes. Upload design with dimensions as a JPEG, PDF, and/or PNG file in order to speed up the custom die inquiry process. You will find your unique serial number on the sticker attached to the bottom of your machine or on the side of the machine if you have a Sidekick machine. My Thinlits or Framelits or chemically-etched die is curved and is not cutting properly. JavaScript seems to be disabled in your browser. You can submit a request using the Contact Us form here. When getting in touch through the contact form below, please provide as many details as possible including your order number, name and address so we can deal with your inquiry as quickly as possible. For more information see our privacy policy. I confirm that I am over 13 years of age and I am happy to receive all the latest Sizzix content, including tutorials & inspiration, free downloads and news about competitions, sales, new products and shows & events. What is the maximum paper weight (gsm) that can be die-cut using wafer-thin Thinlits or Framelits dies? - Big Shot Serial number will begin with BSM, - Big Shot Plus Serial number will begin with BSP, - Big Shot Foldaway Serial number will begin with BSF, - Big Shot Express Serial number will begin with BSE, - Sidekick Serial number will begin with SKM, - Texture Boutique Serial number will begin with TBM, - BIGkick Serial number will begin with BKM. For the best experience on our site, be sure to turn on Javascript in your browser. How do I know what size a die-cut shape will be? Nothing worked. Please refer to our warranty pages or contact Customer Service.

If you are new to die-cutting and are worried you may have broken your machine because it is making cracking noises, this is completely normal so don't worry.

Also, be sure to use the entire surface of the Cutting Pad instead of placing your dies in the same spot with each use. Click here to learn how we use cookies for a better browsing experience. 3D Textured Impressions Embossing Folders, Multi-Level Textured Impressions Embossing Folders. For the best experience on our site, be sure to turn on Javascript in your browser. The only time I've ordered directly from Sizzix was a nightmare. All Rights Reserved. Be sure to check your inbox for 15% off your order! What is the thickest material you can cut with Bigz and Originals dies? For more information see our. Click here to learn how we use cookies for a better browsing experience. You've been added to our mailing list.

For the best experience on our site, be sure to turn on Javascript in your browser. For the best experience on our site, be sure to turn on Javascript in your browser. (Toll Free in the USA) To see details and download the warranty details for each type of die or embossing folder, please click here. What is the difference between Cutting Pads and Plates? CreativeXpress will honor any sales that Sizzix or Hobby Lobby etc. 888.270.1200 Our Making Essentials line includes indispensable tools, accessories and supplies for makers. snowflake die sizzix http://ladybugstamperscraftsite.blogspot.com/, Splitcoaststampers.com - the world's #1 papercrafting community, You're currently viewing Splitcoaststampers as a GUEST. This website uses cookies. In terms of die-cutting, a sandwich is a combination of platforms that are assembled to enable the die to cut through the material. I contacted them about it and they said it tested fine before it was shipped. BBB Business Profiles are provided solely to assist you in exercising your own best judgment.

Sizzix.com only accepts returns of product that was ordered from Sizzix.com. You can also use our Release Sheets to get effective removal of die-cut shapes. 3D Textured Impressions Embossing Folders, Multi-Level Textured Impressions Embossing Folders. Do not sell my personal information. By continuing to browse the site you are agreeing to our use of cookies. Since 1977, Ellison Educational Equipment, Inc. has been the recognized global leader of shape-cutting machines, curriculum-based designs and accessories for the education market. I confirm I am over 13 years of age and I am happy to receive all the latest Sizzix content, including tutorials & inspiration, free downloads and news about competitions, sales, new products and shows & events. Discover our latest must have Crafting Essentials. Sign up and receive exclusive discount coupons, sale access, competitions, latest product releases, video inspiration & loads more!

You should be ready to provide the following information: - Information on the problem you are encountering, - The details about the retailer you purchased the machine from. Click here to learn how we use cookies for a better browsing experience. For more information see our. For the best experience on our site, be sure to turn on Javascript in your browser. I confirm I am over 13 years of age and I am happy to receive all the latest Sizzix content, including tutorials & inspiration, free downloads and news about competitions, sales, new products and shows & events.