I asked why someone there didn't call me about the problem and she stated that they are too busy to call anyone. My mother always said "if you can't say something nice keep your mouth shut ". Looks like I'm going to have to go through my credit card company to get this issue resolved. They advertise shoes that they can not order and charge you. Become a Mall Insider today for the chance to win a $1,000 shopping spree! You would think after making a customer wait so long that when they would ship, it would be expedited.! Called again and was told order was canceled but got the order in the mail. Long story short Fedex places a delay on the package because Shoe Mall failed to place my suite number on the shipping label. Called customer service (or non-service) to cancel on 1/21/22; then got email that my order shipped. Anyway, several phone calls later to both Shoe Mall and FedEx I have decided to step out of this circle of confusion and let my credit card company handle my refund. I go to their website - no place to cancel an existing order. Then it began moving again. COPYRIGHT 1999-2022, SIMON PROPERTY GROUP, L.P. ALL RIGHTS RESERVED. NEVER buy from ShoeMall. The customer service representative recommended I speak with the department supervisor. Offering basketball, running and casual shoes from top brands like Nike, adidas, Jordan and Vans, along with. Bringing the latest sneakers, sportswear and accessories from the biggest brands, the JD Sports app makes coppin the hottest looks even easier! Yes I followed directions on returning with their label. Received 1 pair 2 weeks later and was emailed that the other pair was on back order. I will never order from this company again. A home for premium kicks from Nike, Jordan and Converse, thats built by the game. I ordered back in Dec and I just placed a order this month March long story short both orders were canceled just found out so I called. I'm very disappointed and will never shop this site again! The only issue I had was my order was delivered 3 days behind the original schedule. I was denied refund for the extra delivery charge AND I was charged for the return shipping. I repeatedly had to go back and forth with her and she was very rude. In April 2022, I ordered a pair of shoes supposedly in stock. I was not allowed to get an explanation over the phone for the cancellations. I would never order from shoemall. BS service and BS delivery. I won't believe it until I get them. I'm informed that the shoe I ordered went back into inventory and is now sold out. Emails dont help, phone calls end up in perma hold. I called AGAIN today, making this call number four and was "transferred " to a supervisor. Products used:None
No wonder this company scores 1.7 stars. When a package wasn't delivered, I contacted FedEx. Get a look at the latest releases and with new styles droppin daily, well give you a heads up about the heat you need. She could; she was just rude. Other companies admitted delivery time not possible. Should have read the reviews.
They told me to contact Shoemall who then blamed the FedEx tracking system. Check out our open positions and find exactly what you're looking for. I also think it's ridiculous that she said no supervisors are there after 7 pm. It is now 4/14/22 (OVER 2 MONTHS LATER) and I got an email showing that the other pair finally shipped. I sent them back using their return label which as one reviewer said must have put them on the back of a donkey.
Yes they were definitely mislabeled regarding size. I pointed out that every online store I've purchase from has called me when there was a problem. The pkg was sent to FedEx who forwarded to USPS. Placed an order for shoes listed as available as of today's date (10/27/20); received confirmation stating will ship in 5-7 days BUT estimated shipping date of 12/25/20! Misleading information on the internet about returns. My purchase has been at same location per tracking for a week and they refuse to assist. Products used:None since I never received the item. I have ordered with them before with no problem and my credit score is excellent with no problems with either of two cards I tried using.
Have your shoe game looking timeless in OG styles from brands you love. I will call my credit card company tufts and dispute the charge! After the three days the shoes were no longer available. Ready to take the next step? Never. I was just told in an email from their customer service that it takes 2-3 weeks to process a return. I will never buy from this site again. Do yourself a favor and run from this shoemall website! Their customer service people are also hopelessly rude. They received the shoes i returned on march 1st. I'll never purchase from this site again! Today is Feb. 24,2022, and I called back and was given a whole different story by the rep. She then said the shoes were received back on Feb. 15,2022, and the exchange was "in-process AND would take 7-10 days, and if I didn't get them to call back again!"
You would think after making a major labeling mistake and making the customer wait so long that Shoe Mall would apologize and immediately expedite the shoes. Tip for consumers:Shipping would be my only issue with this site. My first time ordering from this site.
Package sat in one place, and/ or not scanned for almost a week during shipment. Shop your favorite styles and enjoy free shipping everyday! WARNING TO ALL: SHOP SOMEWHERE ELSE! Full refund minus return shipping. Returning it is a different story! We don't just provide jobs, we provide careersplaces to grow. Got email 2/17/22 that order was shipped.
Sign up to get sneaker news, exclusive deals, and content. Shoe Palace prides itself on offering its customers the Ultimate Experience when it comes to their shoe and apparel shopping. Its chic and loyal clientele reflect that commitment to retail excellence. Cookie Settings. Sneaker Flavorz is a shoe retailer that offers well-known shoe brands such as Jordan, Adidas, Bape, Vlone, Anti Social Social Club as well as Supreme clothing and accessories. I know the coupons make it tempting, but DO NOT SHOP HERE, go to a reputable company. To find more information about reviews and trust on Sitejabber.com please visit. We use cookies for analytics, personalization, and ads. I highly recommend NOT purchasing merchandise from ShoeMall.com, unless of course you find being mistreated entertaining. In the process, no one could tell me where my package is. and was told to return the order and they would not charge shipping. Have your sneaker rotation looking stacked with a pair of iconic New Balance kicks. They were shipped FEDEX and I can't get a delivery date! Do yourself a favor and shop elsewhere, unless you have nothing better to do with your valuable time! Born in San Jose, CA., Shoe Palace has been family owned and operated since 1993. A male transferred me to another division without telling me the reason, and when I called back, a female had a nasty tone with me. Scam! From my experience your business doesn't matter to them, at least mine didn't, Tip for consumers:Don't expect any customer service before the sale. Well I'm still waiting for that callback! As indicated in the letter, I called customer service to provide payment information. I used their return label, which apparently puts your return on the back of a donkey.
This is pathetic service by any standard, Tip for consumers:Would have been helpful just not to do business with them. Prices subject to change without notice. I bought two pairs of shoes. I didn't get a confirmation number or anyway to show i ordered what now? Called again and was told order had been canceled. Just say NO to this site! I'm still waiting. I was also giving a tracking number which indicated that I would receive the shoes in 3 days. It'll come.You just can't guarantee it'll be there the exact date they initially gave you in the beginning! I called customer service (and I am using the term loosely) a d they were obnoxious and rude! Terms of Use for this site, which prohibit commercial use of any information on this site. Poor website, poor customer service. Talked to a agent then transferred to a "Supervisor ". Tip for consumers:The time it takes to get your refund is ludicrous! How soon should i expect the shoes i just ordered thank you, Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. DO NOT BUY FROM SHOE MALL. I absolutely couldn't let this site's shoddy business practices go by without notice! They dont ship. The supervisor tried talking over me but when I insisted she listen to my point of view, she hung up on me. Backed by the National Science Foundation. I never received the product. Products used:Nothing because my item did not arrive, I placed an order on November 13 the ship date has changed three times now the forecasted ship date is mid February I've never received worst service from a company in 40 years save your money. Your reviews are terrible about your customer service and your bait and switch and not nice people. Than once, they blame FED-EX. Weeks later after my return was acknowledged, I have still not received my credit. At Sneaker Flavorz, you can buy, sell, trade or consign sneakers and clothing. This changed my perception about shoe mall I understand things happen but the way I was treated definitely not appreciated. It has been over a month, and the tracking information has not changed. Negative Rating - ShoeMall Customer Service is terrible! If your package is lost which seems to happen often with these frauds they are absolutely zero help, very rude. They like to take your money and never send you the product. TOP TRENDING PRODUCTS - Summer Style that Shines. BTW, this is my first negative review ever! Customer service unable to cancel my order due to system problem. This past Saturday I received a letter stating that my credit card could not be charged. I hope this helps you even a little bit. Gain trust and grow your business with customer reviews. The receipt of my shoes was fine, but when I went to return them because they didn't fit, that's when my nightmare began. I ordered a pair of shoes on August 6 and I still haven't received them! ShoeMall has a consumer rating of 1.87 stars from 92 reviews indicating that most customers are generally dissatisfied with their purchases. Seriously was told we don't guarantee your purchase will be delivered on time. Style your look up or down this summer with Cozi. There customer service is the worst I have ever dealt with. Shortly after I received an email that the shoe was on backorder and they will send it out when it is back in stock. Now this is where the fun begins! Monday to Thursday 10AM - 8PM|Friday to Saturday 10AM - 9PM|Sunday 12PM - 6PM|, Located next to Build-A-Bear Workshop and Lauriebelles. Valid online and at any Foot Locker Inc. brand, Get free shipping, rewards, and more with FLX, Get ahead of the game with on-the-go shopping, 2021 Footlocker.com, Inc. All Rights Reserved. Thinking about shoe shopping online? I found my shoe size at a fantastic price so I placed my shoe order on June 22,2022. I will not be back. Absolutely the most rude customer service I've ever spoken to. They kept changing the ship date. Purchased 2 pairs 2/8/22. By using Sitejabber, you agree to our Terms of Service and Privacy Policy.
They told me to contact Shoemall who then blamed the FedEx tracking system. Check out our open positions and find exactly what you're looking for. I also think it's ridiculous that she said no supervisors are there after 7 pm. It is now 4/14/22 (OVER 2 MONTHS LATER) and I got an email showing that the other pair finally shipped. I sent them back using their return label which as one reviewer said must have put them on the back of a donkey.
Yes they were definitely mislabeled regarding size. I pointed out that every online store I've purchase from has called me when there was a problem. The pkg was sent to FedEx who forwarded to USPS. Placed an order for shoes listed as available as of today's date (10/27/20); received confirmation stating will ship in 5-7 days BUT estimated shipping date of 12/25/20! Misleading information on the internet about returns. My purchase has been at same location per tracking for a week and they refuse to assist. Products used:None since I never received the item. I have ordered with them before with no problem and my credit score is excellent with no problems with either of two cards I tried using.
Have your shoe game looking timeless in OG styles from brands you love. I will call my credit card company tufts and dispute the charge! After the three days the shoes were no longer available. Ready to take the next step? Never. I was just told in an email from their customer service that it takes 2-3 weeks to process a return. I will never buy from this site again. Do yourself a favor and run from this shoemall website! Their customer service people are also hopelessly rude. They received the shoes i returned on march 1st. I'll never purchase from this site again! Today is Feb. 24,2022, and I called back and was given a whole different story by the rep. She then said the shoes were received back on Feb. 15,2022, and the exchange was "in-process AND would take 7-10 days, and if I didn't get them to call back again!"
You would think after making a major labeling mistake and making the customer wait so long that Shoe Mall would apologize and immediately expedite the shoes. Tip for consumers:Shipping would be my only issue with this site. My first time ordering from this site.
Package sat in one place, and/ or not scanned for almost a week during shipment. Shop your favorite styles and enjoy free shipping everyday! WARNING TO ALL: SHOP SOMEWHERE ELSE! Full refund minus return shipping. Returning it is a different story! We don't just provide jobs, we provide careersplaces to grow. Got email 2/17/22 that order was shipped.
Sign up to get sneaker news, exclusive deals, and content. Shoe Palace prides itself on offering its customers the Ultimate Experience when it comes to their shoe and apparel shopping. Its chic and loyal clientele reflect that commitment to retail excellence. Cookie Settings. Sneaker Flavorz is a shoe retailer that offers well-known shoe brands such as Jordan, Adidas, Bape, Vlone, Anti Social Social Club as well as Supreme clothing and accessories. I know the coupons make it tempting, but DO NOT SHOP HERE, go to a reputable company. To find more information about reviews and trust on Sitejabber.com please visit. We use cookies for analytics, personalization, and ads. I highly recommend NOT purchasing merchandise from ShoeMall.com, unless of course you find being mistreated entertaining. In the process, no one could tell me where my package is. and was told to return the order and they would not charge shipping. Have your sneaker rotation looking stacked with a pair of iconic New Balance kicks. They were shipped FEDEX and I can't get a delivery date! Do yourself a favor and shop elsewhere, unless you have nothing better to do with your valuable time! Born in San Jose, CA., Shoe Palace has been family owned and operated since 1993. A male transferred me to another division without telling me the reason, and when I called back, a female had a nasty tone with me. Scam! From my experience your business doesn't matter to them, at least mine didn't, Tip for consumers:Don't expect any customer service before the sale. Well I'm still waiting for that callback! As indicated in the letter, I called customer service to provide payment information. I used their return label, which apparently puts your return on the back of a donkey.
This is pathetic service by any standard, Tip for consumers:Would have been helpful just not to do business with them. Prices subject to change without notice. I bought two pairs of shoes. I didn't get a confirmation number or anyway to show i ordered what now? Called again and was told order had been canceled. Just say NO to this site! I'm still waiting. I was also giving a tracking number which indicated that I would receive the shoes in 3 days. It'll come.You just can't guarantee it'll be there the exact date they initially gave you in the beginning! I called customer service (and I am using the term loosely) a d they were obnoxious and rude! Terms of Use for this site, which prohibit commercial use of any information on this site. Poor website, poor customer service. Talked to a agent then transferred to a "Supervisor ". Tip for consumers:The time it takes to get your refund is ludicrous! How soon should i expect the shoes i just ordered thank you, Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. DO NOT BUY FROM SHOE MALL. I absolutely couldn't let this site's shoddy business practices go by without notice! They dont ship. The supervisor tried talking over me but when I insisted she listen to my point of view, she hung up on me. Backed by the National Science Foundation. I never received the product. Products used:Nothing because my item did not arrive, I placed an order on November 13 the ship date has changed three times now the forecasted ship date is mid February I've never received worst service from a company in 40 years save your money. Your reviews are terrible about your customer service and your bait and switch and not nice people. Than once, they blame FED-EX. Weeks later after my return was acknowledged, I have still not received my credit. At Sneaker Flavorz, you can buy, sell, trade or consign sneakers and clothing. This changed my perception about shoe mall I understand things happen but the way I was treated definitely not appreciated. It has been over a month, and the tracking information has not changed. Negative Rating - ShoeMall Customer Service is terrible! If your package is lost which seems to happen often with these frauds they are absolutely zero help, very rude. They like to take your money and never send you the product. TOP TRENDING PRODUCTS - Summer Style that Shines. BTW, this is my first negative review ever! Customer service unable to cancel my order due to system problem. This past Saturday I received a letter stating that my credit card could not be charged. I hope this helps you even a little bit. Gain trust and grow your business with customer reviews. The receipt of my shoes was fine, but when I went to return them because they didn't fit, that's when my nightmare began. I ordered a pair of shoes on August 6 and I still haven't received them! ShoeMall has a consumer rating of 1.87 stars from 92 reviews indicating that most customers are generally dissatisfied with their purchases. Seriously was told we don't guarantee your purchase will be delivered on time. Style your look up or down this summer with Cozi. There customer service is the worst I have ever dealt with. Shortly after I received an email that the shoe was on backorder and they will send it out when it is back in stock. Now this is where the fun begins! Monday to Thursday 10AM - 8PM|Friday to Saturday 10AM - 9PM|Sunday 12PM - 6PM|, Located next to Build-A-Bear Workshop and Lauriebelles. Valid online and at any Foot Locker Inc. brand, Get free shipping, rewards, and more with FLX, Get ahead of the game with on-the-go shopping, 2021 Footlocker.com, Inc. All Rights Reserved. Thinking about shoe shopping online? I found my shoe size at a fantastic price so I placed my shoe order on June 22,2022. I will not be back. Absolutely the most rude customer service I've ever spoken to. They kept changing the ship date. Purchased 2 pairs 2/8/22. By using Sitejabber, you agree to our Terms of Service and Privacy Policy.