If you're new to selling on eBay, you're probably excited to get started and to scale.
So dont do it.
removeClassName(this.parentNode.parentNode.getElementsByTagName('ul')[0],'active'); Selling off of eBay is a big no-no and will most definitely result in an account suspension.
Will eBay warn a seller before suspending an account?
Here is a list of the most common reasons that get you a suspended account on eBay compiled to provide you with the list of things you should watch out for! Or, supposedly, your order fulfillment takes 15 days against a 7 days delivery promise. new RegExp("(^|\\s+)" + className + "(\\s+|$)"), ' ');
How to resolve off-eBay selling and contact issues Simple.
eBay does this to protect themselves from losing money. The same holds true for the employees working for eBay.
Sharing contact information with shoppers. This usually happens to sellers who are breaking the law, selling illegal or banned items, or havent changed their ways after being previously suspended. Because of this, its better to fix the problem rather than find a temporary solution. And the ebay cs and appeal centre deny to help me.
In your product descriptions, describe the product as-is without any dishonest sales tactics. The most important part is to assemble every possible document that can prove that your suspension was unwarranted.
Ultimately, failure to provide tracking information quickly can result in a bad buyer experience, which can lead to eBaysuspended account.
Transaction fees from your sales when you start selling on eBay are how they make money. Theyll also tell you, if applicable, the duration of your suspension.
Not only will this improve your seller metrics on eBay, but you also wont be at risk of suspension.
{
The story doesn't end there.
The seller metrics are there as an indication of performance and to help eBay sellers keep track of this performance, not as a safeguard for policy violations. Its not just about making the sale; its about delivering on the expectation of the customer. Even if you have a short suspension, dont think this means you shouldnt take it seriously.
if (document.referrer) document.write ("&referer=" + escape(document.referrer)); There are three different ways eBay selling restrictions get imposed on a seller account.
I repeatedly asked exactly what they were reproaching me for but they never wanted to tell me the exact reason stating ''national security'' (their national security).
' : '') + className;
Most times, eBay will tell you why by sending you an email. Dont steal photos or descriptions from other sellers and dont sell fake or knock-off products. elements[index].onclick=function(){ Remember, they have tons of data on youemail, mailing, and IP addresses, cookies and browser identification, phone numbers, payment methods, product lines, listing content, and more. Ebay just permanently suspended me the day after creating the account and I do t know why.
document.write ("?zoneid=2");
If you do end up with a bad rep that isnt willing to help, hang up and call again so that you can speak with a new one. Want to make sure you're staying within the terms?
In addition to giving you information on the duration of your suspension, eBay will also provide you with the steps necessary to get your account reinstated.
If you were suspended for gaming the system, misusing multiple accounts, or buying abuse, you have a better chance at getting back on than if you were suspended for crime or trademark infringement.
It isnt usually a one-off occurrence that caused it.
Does eBay suspend accounts with good seller metrics?
If you sell a thousand pairs of socks and mittens , then suddenly list hundreds of thousands of dollars in diamonds, iPhones, or other high-fraud products for the first time, without a gradual transition, eBay may assume that your account has been compromised by fraudsters, and may restrict your selling.
element.className += (element.className ? '
Getting the eBay Account restrictions can prevent you from taking the Best Match position on eBay. There are laws about items that can't be freely bought or sold, and eBay rules on banned and restricted items that add further to this list. Listing banned items or committing a crime. removeClassName(this.childNodes[0],'arrow-up'); Shopify With that in mind, keep this list in mind. }
if(currentNav=='toggle-slide-left'||currentNav=='slide-menu-left')
I spoke to customer service & they told me it was indefinite & final but they would not supply a reason.
ga('create', 'UA-63841461-1', 'auto');
Then, scroll to the bottom of the page and use the contact options to reach out to eBay and ask for a reversal. } If not, you should have no problem convincing eBay to un-suspend your account.
document.body.appendChild(mask);
eBay are quite adamant about this one.
Profiting from others' ideas or intellectual property is forbidden on eBay. /* hide active menu if mask is clicked */ We suggest updating them immediately.
Offers addClassName(sQuery('body'), "pmr-open" );
Fail to pay your fees in a timely manner and your selling will be restricted. Today's dynamic market environment requires your business to operate across multiple sales channels. mask.parentNode.removeChild(mask); Just a very vague email that it was "risky activity".
If youre a legitimate business thats honest about their practices, you have nothing to worry about. Manipulating a customer into leaving positive feedback or, even worse forcing them to change their bad feedback can take you straight down a slippery road of eBay account suspension. Theyre policy violation warnings. /*****function for remove class********/ If you didn't find this list soon enough, you may find yourself on the wrong end of selling restrictions or a suspension. As mentioned above in the instructions about how to get out of a suspension, its best to wait it out, learn from and fix your mistakes, and follow any instructions eBay sent in the email about the suspension. Check out our jam packed resource on how to sell on eBay.
Additionally, you are only allowed to communicate with buyers via eBays messaging system. Dont overpromise on quality. Get PDF of the blog in your mail.
{
For this reason, it's best to be humble and helpful as you try to go about restoring your selling privileges. toggleSlide = document.querySelector( ".slide-menu-left" );
Design your listings with the buyer in mind and avoid small print terms specific to your business. This means that you arent allowed to use other sellers photos or descriptions.
Intellectual property theft. Start managing eBay Multichannel selling on Shopify, BigCommerce, Opencart, Prestashop, WooCommerce, or Magento store.
if (document.mmm_fo) document.write ("&mmm_fo=1");
elements=document.getElementsByClassName('arrow-wrap');
Account suspensions and restrictions become something that eBay can impose on anyone irrespective of the fact whether youre a seasoned seller on eBay or a new seller venturing into the vast unknown of ecommerce on eBay.
sQuery('.close_btn_wrap .close-menu').onclick=function(){ if (document.mmm_fo) document.write ("&mmm_fo=1");
if (document.referrer) document.write ("&referer=" + escape(document.referrer));
If youre selling on eBay using dishonest business practices, you should expect your account to eventually end up being suspended indefinitely. A ten-second summary version runs something like this. 2. eBay provides a detailed report on why your account got suspended. Thats the nature of ecommerce.
15 Dec 2021, How to sell on eBay Australia? Sales on eBay are how eBay makes money. eBay and PayPal became independent entities in 2015, but they still have a tight relationship.
if(currentNav=='toggle-slide-top'||currentNav=='slide-menu-top') Get caught re-registering after a restriction or suspension and you're unlikely to ever be reinstated.
var m3_r = Math.floor(Math.random()*99999999999);
Anybody have any ideas why this would happen? eBay is too swift in suspending accounts when found guilty of such an act.
Plan and assemble all the necessary files and facts before you make that phone call.
Keep your eyes peeled on your inbox for our next newsletter .
addClassName( sQuery('body'), "sml-open" );
hey, And here's the response from a second eBay live-chat rep: The seller's online persona is "Super Geeked," a longtime eBay user (buyer and seller) who also has accounts on Poshmark, Mercari, and Etsy.
But thanks to YouTube, sellers have a voice that gets amplified.
function hasClassName(element, className) Were you really selling honestly on eBay? The best way to build trust with eBay when your account has been suspended is to follow their instructions to get it reinstated.
If you want to go the extra mile, try and get the item to arrive to the buyer before you said it would.
A list of removed items is available further down in this email.
- Item listings have been removed. Really unaceeptable. Make sure youre paying the required eBay fees for your seller accounton time, reimburse eBay for any refunds given to your customers, and keep your payment information up to date and make sure you pay any outstanding fees. This might be why your account was suspended. Dont transact or communicate with buyers outside of eBay.
document.body.appendChild(mask);
document.write ('&cb=' + m3_r); Violate the law or any of eBay's product or communication safety policies and your selling will be restricted.
mask = document.createElement("div");
before you can take action on it.
Dont think of eBay as a platform that you are working against.
activeNav = "smt-open";
The success of your business depends on it.
Upload your item tracking information as quickly as possible.
m=s.getElementsByTagName(o)[0];a.async=1;a.src=g;m.parentNode.insertBefore(a,m) '&charset='+document.charset : (document.characterSet ? It also means that you can't offer knock-off goods that are clones (or fakes) of legitimate products.
If you completed the necessary steps outlined in eBays email and they still havent reinstated your account after the suspension period.
Success Story
Do any of these things and your selling will be restricted. If you say that an item will be delivered in 7 days, it better be delivered by then. new RegExp("(^|\\s)" + className + "(\\s|$)").test(elementClassName))); Apart from that, suspension on eBay can make you lose your bidders very quickly. CedCommerce gives you an integrated solution to get started with easy-to-operate multi-channel sales from a centralized location. Describe the product as-is so the customer knows exactly what to expect and so that those expectations are met. As a result, we've taken the following action on your account:
var m3_r = Math.floor(Math.random()*99999999999);
However, if you wish to proceed (again, I. advise this) youll need to do so under another name, new email address, new phone number, new address, and ideally, a new location so the IP address isnt tracked.
N.G.C.A Technology Enterprises LTD
The last thing that you want to deal with as you ascend to new heights is an interruption in your ability to sell. Remember, eBay is all about creating an environment that keeps both buyers and sellers happy.
You need to make sure youre 100% compliant with eBays policies if you want to continue selling on their platform and avoid suspension.
'https://www.ecommercebytes.com/new_ad_server/www/delivery/ajs.php':'/new_ad_server/www/delivery/ajs.php'); removeClassName( document.getElementsByTagName('body')[0], activeNav );
We can't say what percentage of sellers are blindsided by suspensions or who get the runaround by eBay reps when they encounter suspensions. BigCommerce
Join the 200,000+ else
And even though she had paid for the month of May and had been suspended under questionable circumstances, eBay could not simply reinstate her store. So even if you find some of these rules draconian, find ways to sell on eBay without breaking them. To go stealth with this option, youll need to get a different IP address, work from a different computer, and take care of some other technical things that protect you from being identified. I did nothing dishonest and only listed one item which was a star wars picture.
var menuAdded = 0; You genuinely got suspended for nothing and eBay made a mistake.
addClassName( sQuery('body'), "smt-open" );
eBay is surprisingly good at identifying sellers that register new accounts. How to un-suspend your eBay account a step-by-step guide, Understand why your account got suspended, With an indefinite suspension, because these are meant to be permanent, you may need to wait up to. }
Dont transact or communicate with buyers outside of eBay. In worse cases, the suspension is indefinite, meaning you lose all selling privileges. eBay has sophisticated systems in place to detect this kind of activity, and if caught, this will lead to indefinite suspension.
Sharing contact details via eBay messages will result in your account being restricted or suspended. Doing so quickly is essential in maintaining customer satisfaction within their marketplace. Before you hop on the phone with them, have the following information available: In addition to the above documents, you want to prepare your arguments.
}
Think about it how many times have you purchased something online only to check the shipping details just days later? Since this is ultimately case-by-case, there isnt a full list of reasons for why eBay suspends accounts, but here are some of the most common ones. Avoid creating new eBay accounts to get around the suspension. If you get to know of the mistakes on your part while selling on eBay, the possible reason behind the suspended eBay account, pretending to be naive, and acting unaware of the situation is not something that you should do! This is an easy way to get your account suspended.
Its not that eBay isnt trying, its that these scammers are taking action behind the scenes in a way so that eBay has no way of tracking them until its too late.
ga('send', 'pageview');
} Can I open a new eBay account if mine has been suspended? Sellers often try to pull stunts that they shouldnt be doing to get to it. However, if you wish to proceed (again, Ido notadvise this) youll need to do so under another name, new email address, new phone number, new address, and ideally, a new location so the IP address isnt tracked. Many even have PayPal accounts attached in the same name. Why do I say this? The sooner you inform the authorities of a possible mistake, the better for your business. 8011 Paphos, Cyprus
activeNav = "pml-open"; How to resolve problem transactions with eBay Dont lie in your listings. However, when eBay imposes a hold, suspension, or restriction on the eBay seller account, you can reinstate it by changing what and how you sell. activeNav=''; Online shoppers are always eager to receive the items they paid for.
A copy of the email they sent about the suspension.
If a customer has an issue with a purchase, do what it takes to make them happy.
Try getting better at services and order fulfillment standards because eBay may never reinstate your suspended account if you dont. if (document.context) document.write ("&context=" + escape(document.context)); Shipping an item too slowly will result in poor seller metrics, which can lead to account suspension. Everything on your listing should be unique to you without any intent to deceive the customer.
Below are some quick tips to creating an stealth eBay account - however we have recently created a much more comprehensive guide.
So dont do it.
removeClassName(this.parentNode.parentNode.getElementsByTagName('ul')[0],'active'); Selling off of eBay is a big no-no and will most definitely result in an account suspension.
Will eBay warn a seller before suspending an account?
Here is a list of the most common reasons that get you a suspended account on eBay compiled to provide you with the list of things you should watch out for! Or, supposedly, your order fulfillment takes 15 days against a 7 days delivery promise. new RegExp("(^|\\s+)" + className + "(\\s+|$)"), ' ');
How to resolve off-eBay selling and contact issues Simple.
eBay does this to protect themselves from losing money. The same holds true for the employees working for eBay.
Sharing contact information with shoppers. This usually happens to sellers who are breaking the law, selling illegal or banned items, or havent changed their ways after being previously suspended. Because of this, its better to fix the problem rather than find a temporary solution. And the ebay cs and appeal centre deny to help me.
In your product descriptions, describe the product as-is without any dishonest sales tactics. The most important part is to assemble every possible document that can prove that your suspension was unwarranted.
Ultimately, failure to provide tracking information quickly can result in a bad buyer experience, which can lead to eBaysuspended account.
Transaction fees from your sales when you start selling on eBay are how they make money. Theyll also tell you, if applicable, the duration of your suspension.
Not only will this improve your seller metrics on eBay, but you also wont be at risk of suspension.
{
The story doesn't end there.
The seller metrics are there as an indication of performance and to help eBay sellers keep track of this performance, not as a safeguard for policy violations. Its not just about making the sale; its about delivering on the expectation of the customer. Even if you have a short suspension, dont think this means you shouldnt take it seriously.
if (document.referrer) document.write ("&referer=" + escape(document.referrer)); There are three different ways eBay selling restrictions get imposed on a seller account.
I repeatedly asked exactly what they were reproaching me for but they never wanted to tell me the exact reason stating ''national security'' (their national security).
' : '') + className;
Most times, eBay will tell you why by sending you an email. Dont steal photos or descriptions from other sellers and dont sell fake or knock-off products. elements[index].onclick=function(){ Remember, they have tons of data on youemail, mailing, and IP addresses, cookies and browser identification, phone numbers, payment methods, product lines, listing content, and more. Ebay just permanently suspended me the day after creating the account and I do t know why.
document.write ("?zoneid=2");
If you do end up with a bad rep that isnt willing to help, hang up and call again so that you can speak with a new one. Want to make sure you're staying within the terms?
In addition to giving you information on the duration of your suspension, eBay will also provide you with the steps necessary to get your account reinstated.
If you were suspended for gaming the system, misusing multiple accounts, or buying abuse, you have a better chance at getting back on than if you were suspended for crime or trademark infringement.
It isnt usually a one-off occurrence that caused it.
Does eBay suspend accounts with good seller metrics?
If you sell a thousand pairs of socks and mittens , then suddenly list hundreds of thousands of dollars in diamonds, iPhones, or other high-fraud products for the first time, without a gradual transition, eBay may assume that your account has been compromised by fraudsters, and may restrict your selling.
element.className += (element.className ? '
Getting the eBay Account restrictions can prevent you from taking the Best Match position on eBay. There are laws about items that can't be freely bought or sold, and eBay rules on banned and restricted items that add further to this list. Listing banned items or committing a crime. removeClassName(this.childNodes[0],'arrow-up'); Shopify With that in mind, keep this list in mind. }
if(currentNav=='toggle-slide-left'||currentNav=='slide-menu-left')
I spoke to customer service & they told me it was indefinite & final but they would not supply a reason.
ga('create', 'UA-63841461-1', 'auto');
Then, scroll to the bottom of the page and use the contact options to reach out to eBay and ask for a reversal. } If not, you should have no problem convincing eBay to un-suspend your account.
document.body.appendChild(mask);
eBay are quite adamant about this one.
Profiting from others' ideas or intellectual property is forbidden on eBay. /* hide active menu if mask is clicked */ We suggest updating them immediately.
Offers addClassName(sQuery('body'), "pmr-open" );
Fail to pay your fees in a timely manner and your selling will be restricted. Today's dynamic market environment requires your business to operate across multiple sales channels. mask.parentNode.removeChild(mask); Just a very vague email that it was "risky activity".
If youre a legitimate business thats honest about their practices, you have nothing to worry about. Manipulating a customer into leaving positive feedback or, even worse forcing them to change their bad feedback can take you straight down a slippery road of eBay account suspension. Theyre policy violation warnings. /*****function for remove class********/ If you didn't find this list soon enough, you may find yourself on the wrong end of selling restrictions or a suspension. As mentioned above in the instructions about how to get out of a suspension, its best to wait it out, learn from and fix your mistakes, and follow any instructions eBay sent in the email about the suspension. Check out our jam packed resource on how to sell on eBay.
Additionally, you are only allowed to communicate with buyers via eBays messaging system. Dont overpromise on quality. Get PDF of the blog in your mail.
{
For this reason, it's best to be humble and helpful as you try to go about restoring your selling privileges. toggleSlide = document.querySelector( ".slide-menu-left" );
Design your listings with the buyer in mind and avoid small print terms specific to your business. This means that you arent allowed to use other sellers photos or descriptions.
Intellectual property theft. Start managing eBay Multichannel selling on Shopify, BigCommerce, Opencart, Prestashop, WooCommerce, or Magento store.
if (document.mmm_fo) document.write ("&mmm_fo=1");
elements=document.getElementsByClassName('arrow-wrap');
Account suspensions and restrictions become something that eBay can impose on anyone irrespective of the fact whether youre a seasoned seller on eBay or a new seller venturing into the vast unknown of ecommerce on eBay.
sQuery('.close_btn_wrap .close-menu').onclick=function(){ if (document.mmm_fo) document.write ("&mmm_fo=1");
if (document.referrer) document.write ("&referer=" + escape(document.referrer));
If youre selling on eBay using dishonest business practices, you should expect your account to eventually end up being suspended indefinitely. A ten-second summary version runs something like this. 2. eBay provides a detailed report on why your account got suspended. Thats the nature of ecommerce.
15 Dec 2021, How to sell on eBay Australia? Sales on eBay are how eBay makes money. eBay and PayPal became independent entities in 2015, but they still have a tight relationship.
if(currentNav=='toggle-slide-top'||currentNav=='slide-menu-top') Get caught re-registering after a restriction or suspension and you're unlikely to ever be reinstated.
var m3_r = Math.floor(Math.random()*99999999999);
Anybody have any ideas why this would happen? eBay is too swift in suspending accounts when found guilty of such an act.
Plan and assemble all the necessary files and facts before you make that phone call.
Keep your eyes peeled on your inbox for our next newsletter .
addClassName( sQuery('body'), "sml-open" );
hey, And here's the response from a second eBay live-chat rep: The seller's online persona is "Super Geeked," a longtime eBay user (buyer and seller) who also has accounts on Poshmark, Mercari, and Etsy.
But thanks to YouTube, sellers have a voice that gets amplified.
function hasClassName(element, className) Were you really selling honestly on eBay? The best way to build trust with eBay when your account has been suspended is to follow their instructions to get it reinstated.
If you want to go the extra mile, try and get the item to arrive to the buyer before you said it would.
A list of removed items is available further down in this email.
- Item listings have been removed. Really unaceeptable. Make sure youre paying the required eBay fees for your seller accounton time, reimburse eBay for any refunds given to your customers, and keep your payment information up to date and make sure you pay any outstanding fees. This might be why your account was suspended. Dont transact or communicate with buyers outside of eBay.
document.body.appendChild(mask);
document.write ('&cb=' + m3_r); Violate the law or any of eBay's product or communication safety policies and your selling will be restricted.
mask = document.createElement("div");
before you can take action on it.
Dont think of eBay as a platform that you are working against.
activeNav = "smt-open";
The success of your business depends on it.
Upload your item tracking information as quickly as possible.
m=s.getElementsByTagName(o)[0];a.async=1;a.src=g;m.parentNode.insertBefore(a,m) '&charset='+document.charset : (document.characterSet ? It also means that you can't offer knock-off goods that are clones (or fakes) of legitimate products.
If you completed the necessary steps outlined in eBays email and they still havent reinstated your account after the suspension period.
Success Story
Do any of these things and your selling will be restricted. If you say that an item will be delivered in 7 days, it better be delivered by then. new RegExp("(^|\\s)" + className + "(\\s|$)").test(elementClassName))); Apart from that, suspension on eBay can make you lose your bidders very quickly. CedCommerce gives you an integrated solution to get started with easy-to-operate multi-channel sales from a centralized location. Describe the product as-is so the customer knows exactly what to expect and so that those expectations are met. As a result, we've taken the following action on your account:
var m3_r = Math.floor(Math.random()*99999999999);
However, if you wish to proceed (again, I. advise this) youll need to do so under another name, new email address, new phone number, new address, and ideally, a new location so the IP address isnt tracked.
N.G.C.A Technology Enterprises LTD
The last thing that you want to deal with as you ascend to new heights is an interruption in your ability to sell. Remember, eBay is all about creating an environment that keeps both buyers and sellers happy.
You need to make sure youre 100% compliant with eBays policies if you want to continue selling on their platform and avoid suspension.
'https://www.ecommercebytes.com/new_ad_server/www/delivery/ajs.php':'/new_ad_server/www/delivery/ajs.php'); removeClassName( document.getElementsByTagName('body')[0], activeNav );
We can't say what percentage of sellers are blindsided by suspensions or who get the runaround by eBay reps when they encounter suspensions. BigCommerce
Join the 200,000+ else
And even though she had paid for the month of May and had been suspended under questionable circumstances, eBay could not simply reinstate her store. So even if you find some of these rules draconian, find ways to sell on eBay without breaking them. To go stealth with this option, youll need to get a different IP address, work from a different computer, and take care of some other technical things that protect you from being identified. I did nothing dishonest and only listed one item which was a star wars picture.
var menuAdded = 0; You genuinely got suspended for nothing and eBay made a mistake.
addClassName( sQuery('body'), "smt-open" );
eBay is surprisingly good at identifying sellers that register new accounts. How to un-suspend your eBay account a step-by-step guide, Understand why your account got suspended, With an indefinite suspension, because these are meant to be permanent, you may need to wait up to. }
Dont transact or communicate with buyers outside of eBay. In worse cases, the suspension is indefinite, meaning you lose all selling privileges. eBay has sophisticated systems in place to detect this kind of activity, and if caught, this will lead to indefinite suspension.
Sharing contact details via eBay messages will result in your account being restricted or suspended. Doing so quickly is essential in maintaining customer satisfaction within their marketplace. Before you hop on the phone with them, have the following information available: In addition to the above documents, you want to prepare your arguments.
}
Think about it how many times have you purchased something online only to check the shipping details just days later? Since this is ultimately case-by-case, there isnt a full list of reasons for why eBay suspends accounts, but here are some of the most common ones. Avoid creating new eBay accounts to get around the suspension. If you get to know of the mistakes on your part while selling on eBay, the possible reason behind the suspended eBay account, pretending to be naive, and acting unaware of the situation is not something that you should do! This is an easy way to get your account suspended.
Its not that eBay isnt trying, its that these scammers are taking action behind the scenes in a way so that eBay has no way of tracking them until its too late.
ga('send', 'pageview');
} Can I open a new eBay account if mine has been suspended? Sellers often try to pull stunts that they shouldnt be doing to get to it. However, if you wish to proceed (again, Ido notadvise this) youll need to do so under another name, new email address, new phone number, new address, and ideally, a new location so the IP address isnt tracked. Many even have PayPal accounts attached in the same name. Why do I say this? The sooner you inform the authorities of a possible mistake, the better for your business. 8011 Paphos, Cyprus
activeNav = "pml-open"; How to resolve problem transactions with eBay Dont lie in your listings. However, when eBay imposes a hold, suspension, or restriction on the eBay seller account, you can reinstate it by changing what and how you sell. activeNav=''; Online shoppers are always eager to receive the items they paid for.
A copy of the email they sent about the suspension.
If a customer has an issue with a purchase, do what it takes to make them happy.
Try getting better at services and order fulfillment standards because eBay may never reinstate your suspended account if you dont. if (document.context) document.write ("&context=" + escape(document.context)); Shipping an item too slowly will result in poor seller metrics, which can lead to account suspension. Everything on your listing should be unique to you without any intent to deceive the customer.
Below are some quick tips to creating an stealth eBay account - however we have recently created a much more comprehensive guide.