Where the product was new and undamaged and the damage was caused by the customer. Our special VIP discount code VIP-DISCOUNT2019 which is applicable for any Montblanc products will be applied automatically during checkout. If your credit card provider does have you pay any of the $50.00 it can charge, Pen Boutique will cover the expense, up to the full $50.00 if the unauthorized use of your credit card resulted through no fault of your own from purchases made on the PenBoutique.com website while using Pen Boutique's secure server. RMA's are valid for 15 days to send it back and will be not eligible for return after 15 days. We guarantee that every purchase you make on the PenBoutique.com website will be 100% safe. If you use the cartridges supplied with the pen or if you fill it with ink, then in order for us to resell, we have to send it to the manufacturer's repair facility. Once you place your order online, we will transfer your exact information into our engraving system to ensure there is no change from what you entered. Call (410) 992 3272 Option: 2 or email us using the contact form and you will be given a Return Authorization Code. Although we never intend to have an incident of credit card fraud, if unauthorized charges are made to your credit card as a result of doing business with Pen Boutique, you will pay nothing. If an Item is returned to us without an prior authorization number,there would be a 15% straight restocking fee (Based on the condition of the product,if the product is damaged,there would be no refund).Also,the item should be received within the window of 15 days after you receive the product. Limited Edition Fountain Pen which is inked. Shopping online at Pen Boutique is statistically safer than using your credit card at a restaurant or department store. We will not accept returns of opened Ink Bottles ,Ink Cartridges and refills.Kindly contact customer service without opening the package in case you ordered a wrong item or no longer want the item that you ordered. Our return policy day is 45 days from the date of delivery. We will ship it as soon as it arrives typically within the time frame or even sooner. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. When you shop at PenBoutique.com, we want to make sure that you are fully satisfied. All rights reserved. Please include /have your Order#/web order# ready. If such an event does occur, you must notify your credit card provider. This item needs additional shipping time as the item is currently on order and expecting an arrival from the vendor. Learn about new designs, special events, informative articles, & more. All Rights Reserved. All returns under Return Policy requires an RMA (Return Merchandise Authorization) number. Return your product to: Pen Boutique Limited (H.O.) A stylish and graceful yet bold profile with Cross signature design has arrived to lure everyones attention. You can also expedite production by selecting. We are not responsible for the exchange rate differences. We want to make sure that all of our customers when they buy from us get a brand new pen which is not used. We're certain after successfully shopping online at PenBoutique.com, you will be on your way to appreciating the convenience and security of shopping from home. Cross Century II Pearlescent White Lacquer Ballpoint Pen is a gorgeous pen that represents both tradition and evolution. The medium point ballpoint pen comes equipped with a black ink refill. To obtain RMA# please call our customer service at (410) 992 3272 Option:2 or email us with CONTACT US form. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum. Attn: Returns Department/RMA#________ 5560 Sterrett Place, Suite 101 Columbia,MD 21044. If you receive a defective item we send you the shipping label/email return label to send it back to us. You have no obligation to purchase the product once you know the price. Please do not write anything like Montblanc or Cartier or the description on the package for security reason. 2016-2021 Pen Boutique.com. Fountain pens are special and once filled it is very difficult to resell the item when returned. Check out with Sezzle and split your entire order into 4 interest-free payments over 6 weeks. Please enclose a copy of your invoice and include all original packaging and literature. This pen boasts all the elegance and refinement of the, Whenever possible, we do our best to get your order out more quickly but our standard production time is 4 - 5 business days. This beautifully finished white lacquer body features rose gold-plated appointments and permanent personalization with precision engraving, which appears gold. When you send expensive items, please make sure that you insure it properly so that you can claim the value when it is lost. Please write down this RMA# on the label while returning to us at the below address. Pen Boutique's servers use Secure Sockets Layer (SSL), an encryption technology that works with Microsoft Internet Explorer, Mozilla, Safari, Netscape, and AOL's browser, so that only Pen Boutique can read a buyer's personal information. When you purchase a fountain pen, it is recommended that you test drive it with dipping the nib in the ink. Without RMA# we cannot process the return sent to our return processing address. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. After the great success of Century II collection, Cross has arrived yet again with three new, on-trend finishes with feminine appeal. We are proud of the quality of our products and want you to be fully satisfied with your purchase. Website designed, maintained, and hosted by Punchmark. FREE Shipping for orders > $50 ( USA only). To return an item purchased from Pen Boutique, please follow these guidelines: 1) Your Return Authorization Code. : Pen Boutique Limited (H.O.) We then sell these pens in our outlet store. You will join millions of other customers who have safely shopped over the Internet. Generally for orders above $100, insurance is recommended. If you have any questions please do contact us. The writing instrument comes with precious metal accents and lacquer finish in a luxury box. Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Our price is lower than the manufacturer's "minimum advertised price." These pens needs to be sent back to the manufacturer for repair since most of them are piston filled and the heart opens when the fountain pen is dipped. Please note that the restocking fee is only for fountain pen which is filled with the ink. (Closed on the weekends), For Store Hours: (Store cannot help for online order inquiries). You can simply remove the item from your cart. 2022 J. Schrecker Jewelry. Technical experts point out that online purchases without human intervention are far safer than traditional credit card transactions because the information is immediately encrypted into a scrambled message that can only be decrypted by an authorized computer. We will reach out to you if there is any delay. Customer Service : MON - FRI (9AM - 6PM). The Fair Credit Billing Act states that your credit card provider cannot make you pay in excess of $50.00 of fraudulent charges. A perfect tool for balance and effortless writing experience. Attn: Returns Department/RMA#________ 5560 Sterrett Place Suite 101 Columbia,MD 21044. We will gladly give you a credit, exchange or refund, less shipping charges . 2) Package Your Return. Cross Century II Pearlescent White Lacquer Rollerball Pen with Rose Gold. We are thinkers of 100% satisfaction. Please package your return carefully and address it to the below address. TUE-SAT ( 10 AM - 5PM) - Call (410) 740 1088. The Cross Century II White Ballpoint Pen embraces tradition and innovation as it elevates the iconic Classic Century design with a bolder wider profile. For international orders, the refund will be made only in US dollars. As a result, please add to cart to see the special price. Hence, we will charge you a nominal restocking fee of 10% to accommodate these repair and shipping charges to manufacturer's repair facility. Accessibility Statement. 2) Insure Your Package: Please insure your package to the appropriate value. Cross Century II Pearlescent White Lacquer Ballpoint Pen, White lacquer barrel with rose gold plated appointmentsand black ink, Personalized engraving appears gold to match the pen, A gift for an esteemed colleague, Christmas, birthday, congratulations, and women, Dayspring Pens Richmond Matte Black Pen and Pencil Set, Personalized Parker Pens - 100% Free Engraving. Cross Century II Ballpoint Pen - Pearlescent White, Cross Ballpoint Refill - Standard - Single Refill, Accepts Medium Ballpoint Refill (#8513) in pen, Limited Editions where a factory seal on the packaging has been broken by customer. Please call us to make the FedEx/UPS Return label.