New subscribers, keep an eye on your inbox for your 10% off code. In this Shark IQ troubleshooting guide, find reasons why your Shark ION is not connecting to WiFi and possible fixes. Sorry for the delay in responding and thank you for your question! Sometimes the software just doesnt identify rooms with your names. Please check the base and dust bin for clogs, clear all debris, put the bin back, reset the robot and try to start cleaning. If theres no suction, consider buying a new motor. Hi, James Blackwell! .SQUARED.C1BAEA9.INVERT:hover{ border-color: #1BAEA9; background: #1BAEA9; } Hope youll find it useful! HELP Before considering purchasing replacement motors, ensure that the wheels are in good condition and free of obstructions. Inspect the robot to see if the brushes are turning. Go to settings, and tap on Recovery Reset to give your Shark Ion robot a new start. RV700_N, Hi, Mary! It seems like the problem probably lies in the robot itself. I need help with my shark robot AI self emptying.
Below are some of the common problems that Shark DuoClean users encounter and the possible fixes. Below are some possible causes, and fixes. Ensure the main brush is in good health and free from debris.
Nothing sucks like a vacuum when its not sucking anything and leaves dirt and debris behind. Several reasons can cause overheating. 4. When you have set everything rightly, and its still not docked, your model may be defective, and you may need to contact Shark for a replacement. Thank you very much for your appreciation and kind words) We do our best for you! Contact Shark Company and check if a warranty covers you. One of the common problems that almost all Shark vacuums encounter is overheating. I have the Shark AI Robot Vacmop. You should remove the side brushes from the Robot base and clean out the bristles of any air or obstruction using a damp microfiber cloth. However, there are easy fixes. Please check whether the dimensions of your new reservoir is suitable for the mop. Below are some of the causes and possible fixes. Another common problem with Shark Rotator and Shark Navigator vacuums is toppling over. Again, remember to give enough clearance to the Robot to have enough convenience to find the dock. How Do You Get Human Urine Smell Out of Carpet. 
Hi, Tommy! There you have it, folks, a Shark vacuum troubleshooting guide. Below is the probable cause and fix. Using a microfiber cloth, wipe off any accumulating dust that may be disturbing the sensor. Then I dropped it from 2 feet and it works again. If MAX/ i are flashing together, it indicates that one of the side brushes are stuck. This article will explore some of the issues your Shark vacuum can develop, the common causes, and how to solve the problems. With the charger plugged in and the docking area already sorted, if you still have issues with the Shark Ion robot not charging, you may be having problems with the battery. Offer cannot be combined with any other coupon code. Sporadic and Abnormal Movement, or No Movement, Shark Vacuum Troubleshooting Guide Upright, Canister and Handheld, Shark Rotator Professional Troubleshooting Guide, Save up to 45% off Best Shark Prime Day Vacuum Deals 2022. regards Carolyn. Check all the Robots sensors to take out all the debris in front of it and swap out the bumper for a replacement if needed. To fix this error, press the power switch. Follow the correct steps this time, and enter the WiFi password carefully and correctly. Thats at least one of possible wayouts. It also could even happen that the battery dies or gets stuck before reaching its dock.. Ensure the suction is strong and it usually functions. RV2520 self emptying. Below are some common problems you will encounter when using your Shark ION RV700 Series, RV800 Series, RV1000 Series, RV2000 Series, and Shark IQ Series. Theres almost nothing as annoying as struggling to ensure your robot charges, and it just would not. Inspect the brushes in the Robot to see if they are turning. Ensure that the front and rear wheels of the robot are moving freely and clear of any debris that may accumulate and prevent them from moving properly. Make sure that the charging dock is fully plugged into a wall outlet, power strip, or any other source of power you are utilizing. Here are a few reasons why this may be happening. However, if you face trouble with indication and no suction, Shark users service is the best way to solve the problem. Now, ensure all debris and hairs are removed and reinstall the brush caps in the Robot. On the bottom of your box, you should see the model number near the bar code. If none are found and the brushes arent moving, the motors may need replacement. For a guide on replacing the battery, click here: Shark ION Robot R75 Battery Replacement. Thank you!! The above are some general problems you will face when using a Shark vacuum, plus their fixes. When your Shark vacuum is louder or starts producing inconsistent noise, it is a sign that it is overwhelmed. The problem may be in the light indicators themselves as they also burn out and get out of order sometimes. Usually, the side brushes are the first to wear out and need to be replaced every six months. Follow the steps below to troubleshoot the problem. If so, their cleaning/replacing may help fix the error. 
Many owners face this error, clean the bot but still cannot remove the error indication and make the vacuum work correctly. An uneven surface could also be the reason your vacuum cant stand on its own. However, the factory setting will also remove others setting asides from the schedules including the robot data including maps, WiFi credentials, 3rd party speaker connection, and other from your device and app. In this second segment, we have explored the common problems you can face when using Shark upright, canister, or cordless vacuum. When I was buying my first robot cleaner, I had a hard time making a choice on what to go for because there was very little information about them. Also, lift the Shark Ion robot vacuum to allow the more significant part of the bumper that stays on the floor to be removed. Exercise My Rights | Like every electronic device, the charging issue is a common problem with several robot vacuums. *Offer valid for new SharkNinja email subscribers only. Apr 7, 2020 You should be able to solve this problem by cleaning the contact with a dry cloth. Its always frustrating to have a Shark Ion robot that would not hold a charge. My Shark duo work in upright mode but as soon as I unclip the wand or hand piece it stops. .SQUARED.C1BAEA9.SKIPBORDER:hover { border-color: #1BAEA9 !important; } Try to change their names back to default/initial room names provided by the app. Sorry for the delay in responding and thank you for your question! We hope it has solved most of the issues you are facing with your Shark vacuums. In this fix guide, we have explored several troubleshooting tips for the popular Shark vacuums. Guess what. Shark brand posts lots of free user manuals with troubleshooting tutorials inside. Reply. Below, we have also explored the problems that are specific to some Shark models. Thank you very much for your question! Required fields are marked *. If its not picking up dirt, below are the possible causes plus fixes. You should even do it twice if you have pets. 2022 iFixit Licensed under Creative Commons Privacy
So, wed recommend you searching for the manual for your model as well as checking the state of the brushes and suction port (they may be blocked). It reboots the device and sends it to the state where it left the factory before coming to you. If Clean RED/MAX/ i are flashing together, it indicates that a wheel has been stuck. If it seems that the brushes are worn out after inspections, consider getting a replacement. SharkNinja reserves the right to cancel or modify this offer at any time. Your product's model number is listed on the front cover of your instruction booklet. At times you may find that your Shark vacuum is not charging. If you checked everything in filters, brushes, and bin, we could recommend you removing the rollers one more time. We cleared that and cleaned the filters. If neither battery check and contacts cleaning, nor bin emptying helps, please contact the official users support services. For the case of a dirty main brush, remove the end cap to access both the main brush and the cleaning bristles and check for debris and ensure its in good condition. Check for any build-ups around the brushes or even in them that may cause obstruction. You can also use an abrasive pad or steel wool if the issue persists., If, after all these, the Shark Ion robot is still not charging even when its in the charging dock, the battery could be faulty, or you may have a stuck charging contact., There is a range of other problems that could cause a Shark Ion robot not to charge. When the Shark Ion robot is not cleaning as it used to, the most common cause is a worn-out brush. Offer is good for one-time use only. Check to see if the motors are making any abnormal sounds, feels hard to turn, or if there is some form of debris stopping them from turning the wheels. I called the hotline and they walked me through what could be wrong, clogs, dirt, etc., but this all checked out. Is there something wrong? Below are some of the causes and possible ways to fix them. Tried cleaning everything then replacing everything. What can I check now? My Ion Shark works, and shows full charge, but runs out of power quickly. Offer will expire after 30 days. Match the cleaning head modules shape with that of the multi-surface brush pegs. If DOCK/MAX/ i are flashing together, it indicates a blockage in the main brush. [[cart.totals.discountedSubtotal | currency : cart.currency.symbol]], [[orderline.price | currency : cart.currency.symbol]], [[(orderline.promoPrice || orderline.price) | currency : cart.currency.symbol]]. I keep getting error #2. To fix this error, remove any debris or obstruction. Most of these issues can be solved with a strong connection even before installing the appliance in the home. In your case the problem may lay in blockage in dust bin. If brushes are wearout, bristles may cause sound of catching. Remove the end cap of the main brush and clear it of any hair. First of all, experts recommend checking the state of the sweeping brushes and solidity of their fixation. To ensure that you'll receive our e-mails, add sharkclean@e.sharkninja.com, ninjakitchen@e.sharkninja.com, and sharkninja@e.sharkninja.com to your address book. If the problem appears every time you try to switch to the handheld mode, youd better contact the users support service since the problem may lay in motor operation and incorrect mode switching (demaged connections/brains). It started working!!! Unfortunately, from time to time, they may malfunction. The most obvious reasons could be a dirty charger blocking the connection contacts, a faulty charger, or a bad battery. To solve the problem, follow the steps below. Thank you very much for your question! Why does my shark suddenly start cleaning in the middle of the night? Your email address will not be published. If you are struggling with a Shark vacuum not working, this article has the solutions. But if you find out your cleaner keeps charge worse or need more time to recharge, please contact the Shark users support service. To fix this error, remove any blockage and clean the filters. On the other hand, it could be a result of problems with the sensors. I have rebooted it several times to no avail. After this, your Robot should find no problem navigating through your home and docking in its correct position. What you need to do is clean the brushes and the extractors. Sorry for the delay in responding and thank you for your question! Remove debris like clumps of hair, socks, or any other object that may be in the Robots docking area. Hi, Stephanie L! Then, move closer to the router while setting up the connection for a stronger signal, reboot the app, and connect. When your Shark vacuum is not turning on or not cleaning as supposed to, definitely theres a problem. Accessibility, Shark ION Robot R75 Main Brush Replacement, Shark ION Robot R75 Side Brush Motor Replacement, Shark ION Robot R75 Drive Wheel Assembly Replacement, Shark ION Robot R75 Caster Wheel Replacement, Remove the brushes from the base of the robot, Using a damp microfiber cloth, clean the bristles of any hair or obstructions. If your Shark vacuum is not turning on, it could be a bad battery, low battery, or a faulty robot vacuum. Then, with a damp microfiber cloth, clean out every hair or dirt thats built up in the brush, cleaning bristle, and cap. This way, you can send them to specific rooms, give them a cleaning schedule, and some units self-clean. You need to ensure they are clean and in good condition. The official service center is the best (and warranty safe) way to solve the problem. You may find that your rollerbrush is not spinning. In this case, you might see the MAX/ i flashing together. Sheila White - Ive reset it, looked for clogged lines but it wont mop. However, like all machines, it may stop working as expected. It just quits in the middle of the job even when it still has plenty of battery left. Do you have pets? Ensure that the charging dock is plugged correctly into the power source. Sorry for the delay in responding and thank you for your question! The lights are not working on the handle and its not working right. Hi, Jody! This way, you can get rid of all software problems and make it as good as new. Ive deleted the map numerous times but it doesnt fix the problem. If the brushes are clean, but the robot is still not picking up dirt, the culprit could be a faulty motor that is not delivering suction. If none of these issues are present, then you may want to consider replacing a motor. However, your Robot may begin to vacuum at the most unusual times. Its better to inspect the multi-surface rubber brush at least once a week. to You may also need to check the. I replaced all of the filters, the little brushes, and the roller. A straightforward method can solve it, go to the mobile app to clear the current vacuuming schedule and check the date and time of the machine to ensure that the robot vacuum has the correct time.
1-855-540-0007. From scratch, re-enter the schedule. Flip the Shark Ion robot to the underside to access the screws. Remove the main brush, and check for a build-up of hair or debris that may have clogged the brush. Also, clean out the main brushes by removing the bin and clearing dirt from the vacuum path. The power cut out the yesterday. A build-up of hair or debris can also cause this. The unit has retained the house map but lost the individual rooms. Please, turn off the power button (press and hold for several seconds). Hi, Glanys! A build-up of hair or debris can also cause this. Thank you, If the robot seems to have trouble moving, especially on a smooth, hard surface (non-carpet), one or both of the drive motors may need to be replaced. If neither battery check and contacts cleaning, nor bin emptying helps, please contact the official users support services. If the robot fails to move, there is a chance that one or both of the motors has encountered an issue. Before purchasing new motors, check to see if there are any obstructions or buildups in or around the brushes. Save my name, email, and website in this browser for the next time I comment. Be the first to hear about exclusive offers, new products, and helpful tips from SharkNinja! The room it starts in is a hardwood floor with no obstructions. For help, please text Generally, the charging contacts are underneath the robot vacuum closer to the floor and can easily get covered by lint, dust, and other bits of debris. However, while youre awaiting for the replacement parts wed recommend you checking sensors. Service is compatible with most handsets. Also, if its working on an uneven floor, it can get stuck., You can move your Robot to a new location with a levelled surface and watch its movement to see the reason why the front bumper keeps getting stuck., Lets see the causes of the Shark Ion Robot Bumper getting stuck. I read this comment, put away my toolkit, picked it up, dropped it, and it works again!!! However, when you have tried, and your Shark Ion robot would not connect to WiFi, there are a few reasons this may happen. These are the most widspread reasons for noises. Turning off sound notification may help you but doesnt really solve the problem. If you are operating on a dual-band router, the Robot may be struggling to connect to the wrong frequency. My name is Richard and I'm owner of this blog. Consumer pays all applicable sales tax. I have a shark robotic vacuum Model RV1001AE. Your first bet should be on the wrong WiFi password being inputted. To fix this error, clean the cliff sensors. Thank you very much for your question! It could also be that you have a faulty robot vacuum or charging dock. If the Dock light is flashing, it indicates that the robots BotBoundary sensors are malfunctioned. Often, it is caused by dirt in the charging contacts. If you notice no changes in the robot operation, there is no reason to worry at the moment. If you dont find any, and the brushes arent still moving, you may replace the motors.. Next, you should clean the sensors and see if that helps. The Robot may not be properly plugged in. We could also recommend you checking and emptying the bin a full bin will not allow your robot to collect dirt and, consequently, continue cleaning. Below are some of the causes and fixes. It would be best if you also were sure the Robot is fully docked. With a hex screwdriver, remove all the screws from the bumper and lift the thin side such that it is removable from the Robot. There are times you will notice the red brushroll indicator light on the nozzle illuminating. This includes small debris. Approach the multi-surface rubber brush by opening the cleaning head module door. 1-855-540-0007. In many situations, you may need to replace the bumper once its damaged. A lot of Shark users complain of such a problem with individual room cleaning. I have a Shark duo Clean (Cordless) Powered lift-away.
Use either a dry microfiber cloth or compressed air to clean the sensors around the bumper and underside of the robot. Hi, Helen! [Quick Guide], How to Get Laundry Detergent Out of Carpet Complete Guide. Inspect it and if its broken, buy a replacement.
Terms It could be as a result of something blocking the path of the robot cleaner. If there is no response, place the robot on the charging dock. I have a Shark AI model RV2001drus I can turn it on press clean and it will move about 18 and it will give error code 14 magnet strip error there is no magnet strip anywhere near clean light white and dock light red what can I do to repair, have went to app on phone and did factory reset still same problem is there a way to do a reset other than on app. Your Shark ION vacuum should have no problem picking up the everyday household dirt, talk of cereals, pet hair, sugar, kitty litter, pet hair, and so on. Then proceed to the main brushes and align the Robot with the extractor frame. To unsubscribe at any time text Plug the device directly into the wall and turn on the switch.
If the Clean RED + i are flashing together, it indicates that the suction motor has failed. It has 3 green lights that used to stay on after fully charged but lately the lights flash while on charger. If not, the battery may need to be replaced. When the robot is docked, it does not charge as it is designed to. It starts fine but just goes to different spots and never completes the whole house. No it wasnt. Reply. Replace the HEPA filters after every six months to keep them effective., Heres a breakdown of the causes of a Shark Ion robot not cleaning. So, please share with us if someone has any. It ran for a couple of days, and now I am getting error #2 again. You may also find that the latest Shark vacuum is not connecting to WiFi. For a guide on drive motor replacement, click here: Shark ION Robot R75 Drive Wheel Assembly Replacement. Any advice to correct this? RV700, Note the unique characters and capitalisations this time.. The good thing is that there are possible fixes for all these issues. How can I turn this very annoying announcement off? Remove and clean out the hair or debris stuck in the brushes and the yellow brush bearing. Sorry for the delay in responding and thank you for your question. I am a tech enthusiast with a flair for home robotics and Smart Home technology. STOP *Details & exclusions. If none of these methods work, you could have a hardware problem, so contacting Shark is the only option. The easiest fix for irregular movement usually comes from cleaning out the robots sensors. So without further ado, lets get into it. The light still shines but the motor stops. By submitting your mobile phone number, you are authorizing SharkNinja to send SMS messages to your device. Usually, the side brushes are the first to wear out and need to be replaced every six months. This is the best piece of advice out there. Verify that the device is powered on and that the battery has a sufficient charge. When this is certain, focus on the bumper. If you have left it to charge for the entire length of time and lasts only for a few minutes, you may need to replace the battery. Limit one discount per customer per transaction. Your vacuum cleaner is not programmed to act possessed. I already set the volume to 0 but that had no effect. If hair or a build up of debris is found, take the following steps: If upon inspection the brushes seem worn, consider purchasing replacements. Watch the cleaning pattern, see if it clean haphazardly or bumps hard into obstacles. Hi! You will always have problems connecting your Shark Ion Robot if your connection is too weak to handle the robot vacuum in places with unreliable WiFi. Jul 23, 2020 But if the battery is losing charge too quickly, it may have no choice to replace your battery.. I also like fishing and mountaineering. Thank you very much for your question! There also may be problems with contacts between the robot and the charging base that do not ensure proper charging. Asides from the worn-out brush, a clogged filter can result in the Shark Ion not cleaning as it should by reducing its suction. that meant roller was dirty. Replace brush motors with this guide: Shark ION Robot R75 Side Brush Motor Replacement. However, you should not be faced with this if you have just bought your vacuum.. Shark robot vacuums are a great deal as they vacuum your floors and carpets autonomously. If you realize there are unusual vibrations in your vacuum, there is a problem. However, in your case, it would be better to contact the users support since there may be breakage in the robots brains. Sorry for the delay in responding and thank you for your comment. Replacing it could be the solution. If no lights are showing, this may indicate that the robot may be turned off or that the battery may need charging. Theres a possibility that there are obstructions like small debris restricting your Robot from fully docking. The main body of the vacuum (back of the unit) should have a rating label that features your model number. If this is done, also look at the sources switch and ensure its on.. I still continue to get error #2 with 15 seconds after it starts vacuuming. My Shark robot, model RV2520AOUS is not completing its cleaning cycle of my house, and the lights on the top of the emptying bin are no longer lit. Check out the following possible causes to find and solve the problem.. Vacuum runs for a short time then powers off. However, there are easy fixes. If you have adequately cleaned the brush caps and removed the hair from the bristle brush, all the loud noises should stop. Any suggestions? To fix this error, relocate the robot to a different location and inspect the bumper. If you have to replace the cleaning head module, place your Shark Ion robot upsides down on a plane surface and find the brush fame release tab. Use a damp microfiber cloth to clean out any dirt or hair built up on the brush, cap, and cleaning bristles. Your situation could be that the robot vacuum starting by working fine and suddenly refuses to dock. Your first move should be to check and remove every obstruction on its path. Several issues could cause the problem. Start shopping. The good thing about these is that you may not need to under the lengthy resetting process.. Inspect the drive wheels and caster wheels to ensure that they are free of any obstruction. Hi, Pat C! Sorry for the delay in responding and thank you for your question! When the Robot is docked and not charging as it should, you may be having problems with the power source. If so, they may greatly help us and you state the reason. Apart from the app reset, you can reset your Shark manually. But, with a 10-minute chore time, you can find out whats stopping your device from holding a charge and get how to solve this problem. Or it may just be assembled inaccurately.. Explore the below possible causes and fixes for a Shark vacuum that wont power on. Theres no doubt that Shark is among the best vacuum brands around, but then, they are not invincible. Hi, Paul Manis! You can begin with cleaning the multi-surface rubber brushes and replace the cleaning head module. If any of these isnt why your Shark Ion robot is not holding a charge, it can also malfunction. He said he would send me replacement parts. In this case, place it on a flat surface. On average, robot vacuum cleaners need 4-6 hours to recharge (including the Duoclean model). The lights on the side flashes up to number two. And this doesnt exclude the Premium brand models . And if it doesnt, you may need to replace the sensors. Other than that, any thoughts? But the hoover will not come on. If the Clean RED or Max light is flashing, it means that the robot may be stuck on an obstacle or the front bumper may be jammed. This is commonly caused by dirt and hair. Be sure that when the robot is docked, there are no obstructions that might restrict it from docking fully. Thats why wed like to recommend you checking all your cleaning schedule, app-robot connection and surely reboot the vacuum and app. This Shark vacuum troubleshooting guide focuses on the common problems that Shark vacuum users face and the possible fixes. When I press clean, it moves out a couple of feet and then starts spinning in circles one way then the other. By clicking and subscribing, you agree to ourTerms of UseandPrivacy Policy. Access the main brush and cleaning bristles. Even a small clog of hair will stop the cleaner. The vacuum is still not working right. If youve set your own names for rooms on the map, there may be a key. If Im not in my office, you will find me testing gadgets and writing reviews. Hi, Linda! First, you need to be sure the battery is holding near the specified charging time. The Shark Ion represents a new revolution to home cleaning devices. It provides excellent services on a variety of surfaces and operates via a smartphone app. If the vacuum is not charging correctly, the fault can be from the power source. The robot is moving around a room but fails to pick up any debris. Sorry for the delay in responding and thank you for your question. However, you first need to test the vacuum to see if the issue is with the Robot itself.. The Shark Ion Robot is not correctly plugged in. You have been successfully unsubscribed from the mailing list. You need to check and ensure you are not dealing with a blocked suction motor. Then wait for 10 seconds and turn it on. For foam or mesh filters, you need to maintain a washing frequency of 15-30 days. With this, the Robot finds it challenging to pick up dirt or pet hair.. I got a new fluid reservoir and now it wont release the fluid to mop. Ensure debris and hairs are removed from the square. RobotBox.NET is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program. After the sign up form is submitted, a unique offer code valid for 10% off at ninjakitchen.com or sharkclean.com will be sent via email. But before blaming the manufacturer, ensure you have also taken the proper process into getting the Shark Ion robot to its correct position., Check the positioning of the dock and ensure its placed on a hard flat floor in an open area where it is appropriately cleared from any furniture, stairs, wall, or obstruction., It would be difficult for the robot vacuum to dock if you have your dock on a rug, near stairs, under furniture, or on a dark floor. It should be on the right side of the cleaning head. Offer cannot be applied to any prior purchases.
Below are some of the common problems that Shark DuoClean users encounter and the possible fixes. Below are some possible causes, and fixes. Ensure the main brush is in good health and free from debris.
Nothing sucks like a vacuum when its not sucking anything and leaves dirt and debris behind. Several reasons can cause overheating. 4. When you have set everything rightly, and its still not docked, your model may be defective, and you may need to contact Shark for a replacement. Thank you very much for your appreciation and kind words) We do our best for you! Contact Shark Company and check if a warranty covers you. One of the common problems that almost all Shark vacuums encounter is overheating. I have the Shark AI Robot Vacmop. You should remove the side brushes from the Robot base and clean out the bristles of any air or obstruction using a damp microfiber cloth. However, there are easy fixes. Please check whether the dimensions of your new reservoir is suitable for the mop. Below are some of the causes and possible fixes. Another common problem with Shark Rotator and Shark Navigator vacuums is toppling over. Again, remember to give enough clearance to the Robot to have enough convenience to find the dock. How Do You Get Human Urine Smell Out of Carpet. Hi, Tommy! There you have it, folks, a Shark vacuum troubleshooting guide. Below is the probable cause and fix. Using a microfiber cloth, wipe off any accumulating dust that may be disturbing the sensor. Then I dropped it from 2 feet and it works again. If MAX/ i are flashing together, it indicates that one of the side brushes are stuck. This article will explore some of the issues your Shark vacuum can develop, the common causes, and how to solve the problems. With the charger plugged in and the docking area already sorted, if you still have issues with the Shark Ion robot not charging, you may be having problems with the battery. Offer cannot be combined with any other coupon code. Sporadic and Abnormal Movement, or No Movement, Shark Vacuum Troubleshooting Guide Upright, Canister and Handheld, Shark Rotator Professional Troubleshooting Guide, Save up to 45% off Best Shark Prime Day Vacuum Deals 2022. regards Carolyn. Check all the Robots sensors to take out all the debris in front of it and swap out the bumper for a replacement if needed. To fix this error, press the power switch. Follow the correct steps this time, and enter the WiFi password carefully and correctly. Thats at least one of possible wayouts. It also could even happen that the battery dies or gets stuck before reaching its dock.. Ensure the suction is strong and it usually functions. RV2520 self emptying. Below are some common problems you will encounter when using your Shark ION RV700 Series, RV800 Series, RV1000 Series, RV2000 Series, and Shark IQ Series. Theres almost nothing as annoying as struggling to ensure your robot charges, and it just would not. Inspect the brushes in the Robot to see if they are turning. Ensure that the front and rear wheels of the robot are moving freely and clear of any debris that may accumulate and prevent them from moving properly. Make sure that the charging dock is fully plugged into a wall outlet, power strip, or any other source of power you are utilizing. Here are a few reasons why this may be happening. However, if you face trouble with indication and no suction, Shark users service is the best way to solve the problem. Now, ensure all debris and hairs are removed and reinstall the brush caps in the Robot. On the bottom of your box, you should see the model number near the bar code. If none are found and the brushes arent moving, the motors may need replacement. For a guide on replacing the battery, click here: Shark ION Robot R75 Battery Replacement. Thank you!! The above are some general problems you will face when using a Shark vacuum, plus their fixes. When your Shark vacuum is louder or starts producing inconsistent noise, it is a sign that it is overwhelmed. The problem may be in the light indicators themselves as they also burn out and get out of order sometimes. Usually, the side brushes are the first to wear out and need to be replaced every six months. Follow the steps below to troubleshoot the problem. If so, their cleaning/replacing may help fix the error. Many owners face this error, clean the bot but still cannot remove the error indication and make the vacuum work correctly. An uneven surface could also be the reason your vacuum cant stand on its own. However, the factory setting will also remove others setting asides from the schedules including the robot data including maps, WiFi credentials, 3rd party speaker connection, and other from your device and app. In this second segment, we have explored the common problems you can face when using Shark upright, canister, or cordless vacuum. When I was buying my first robot cleaner, I had a hard time making a choice on what to go for because there was very little information about them. Also, lift the Shark Ion robot vacuum to allow the more significant part of the bumper that stays on the floor to be removed. Exercise My Rights | Like every electronic device, the charging issue is a common problem with several robot vacuums. *Offer valid for new SharkNinja email subscribers only. Apr 7, 2020 You should be able to solve this problem by cleaning the contact with a dry cloth. Its always frustrating to have a Shark Ion robot that would not hold a charge. My Shark duo work in upright mode but as soon as I unclip the wand or hand piece it stops. .SQUARED.C1BAEA9.SKIPBORDER:hover { border-color: #1BAEA9 !important; } Try to change their names back to default/initial room names provided by the app. Sorry for the delay in responding and thank you for your question! We hope it has solved most of the issues you are facing with your Shark vacuums. In this fix guide, we have explored several troubleshooting tips for the popular Shark vacuums. Guess what. Shark brand posts lots of free user manuals with troubleshooting tutorials inside. Reply. Below, we have also explored the problems that are specific to some Shark models. Thank you very much for your question! Required fields are marked *. If its not picking up dirt, below are the possible causes plus fixes. You should even do it twice if you have pets. 2022 iFixit Licensed under Creative Commons Privacy So, wed recommend you searching for the manual for your model as well as checking the state of the brushes and suction port (they may be blocked). It reboots the device and sends it to the state where it left the factory before coming to you. If Clean RED/MAX/ i are flashing together, it indicates that a wheel has been stuck. If it seems that the brushes are worn out after inspections, consider getting a replacement. SharkNinja reserves the right to cancel or modify this offer at any time. Your product's model number is listed on the front cover of your instruction booklet. At times you may find that your Shark vacuum is not charging. If you checked everything in filters, brushes, and bin, we could recommend you removing the rollers one more time. We cleared that and cleaned the filters. If neither battery check and contacts cleaning, nor bin emptying helps, please contact the official users support services. For the case of a dirty main brush, remove the end cap to access both the main brush and the cleaning bristles and check for debris and ensure its in good condition. Check for any build-ups around the brushes or even in them that may cause obstruction. You can also use an abrasive pad or steel wool if the issue persists., If, after all these, the Shark Ion robot is still not charging even when its in the charging dock, the battery could be faulty, or you may have a stuck charging contact., There is a range of other problems that could cause a Shark Ion robot not to charge. When the Shark Ion robot is not cleaning as it used to, the most common cause is a worn-out brush. Offer is good for one-time use only. Check to see if the motors are making any abnormal sounds, feels hard to turn, or if there is some form of debris stopping them from turning the wheels. I called the hotline and they walked me through what could be wrong, clogs, dirt, etc., but this all checked out. Is there something wrong? Below are some of the causes and possible ways to fix them. Tried cleaning everything then replacing everything. What can I check now? My Ion Shark works, and shows full charge, but runs out of power quickly. Offer will expire after 30 days. Match the cleaning head modules shape with that of the multi-surface brush pegs. If DOCK/MAX/ i are flashing together, it indicates a blockage in the main brush. [[cart.totals.discountedSubtotal | currency : cart.currency.symbol]], [[orderline.price | currency : cart.currency.symbol]], [[(orderline.promoPrice || orderline.price) | currency : cart.currency.symbol]]. I keep getting error #2. To fix this error, remove any debris or obstruction. Most of these issues can be solved with a strong connection even before installing the appliance in the home. In your case the problem may lay in blockage in dust bin. If brushes are wearout, bristles may cause sound of catching. Remove the end cap of the main brush and clear it of any hair. First of all, experts recommend checking the state of the sweeping brushes and solidity of their fixation. To ensure that you'll receive our e-mails, add sharkclean@e.sharkninja.com, ninjakitchen@e.sharkninja.com, and sharkninja@e.sharkninja.com to your address book. If the problem appears every time you try to switch to the handheld mode, youd better contact the users support service since the problem may lay in motor operation and incorrect mode switching (demaged connections/brains). It started working!!! Unfortunately, from time to time, they may malfunction. The most obvious reasons could be a dirty charger blocking the connection contacts, a faulty charger, or a bad battery. To solve the problem, follow the steps below. Thank you very much for your question! Why does my shark suddenly start cleaning in the middle of the night? Your email address will not be published. If you are struggling with a Shark vacuum not working, this article has the solutions. But if you find out your cleaner keeps charge worse or need more time to recharge, please contact the Shark users support service. To fix this error, remove any blockage and clean the filters. On the other hand, it could be a result of problems with the sensors. I have rebooted it several times to no avail. After this, your Robot should find no problem navigating through your home and docking in its correct position. What you need to do is clean the brushes and the extractors. Sorry for the delay in responding and thank you for your question! Remove debris like clumps of hair, socks, or any other object that may be in the Robots docking area. Hi, Stephanie L! Then, move closer to the router while setting up the connection for a stronger signal, reboot the app, and connect. When your Shark vacuum is not turning on or not cleaning as supposed to, definitely theres a problem. Accessibility, Shark ION Robot R75 Main Brush Replacement, Shark ION Robot R75 Side Brush Motor Replacement, Shark ION Robot R75 Drive Wheel Assembly Replacement, Shark ION Robot R75 Caster Wheel Replacement, Remove the brushes from the base of the robot, Using a damp microfiber cloth, clean the bristles of any hair or obstructions. If your Shark vacuum is not turning on, it could be a bad battery, low battery, or a faulty robot vacuum. Then, with a damp microfiber cloth, clean out every hair or dirt thats built up in the brush, cleaning bristle, and cap. This way, you can send them to specific rooms, give them a cleaning schedule, and some units self-clean. You need to ensure they are clean and in good condition. The official service center is the best (and warranty safe) way to solve the problem. You may find that your rollerbrush is not spinning. In this case, you might see the MAX/ i flashing together. Sheila White - Ive reset it, looked for clogged lines but it wont mop. However, like all machines, it may stop working as expected. It just quits in the middle of the job even when it still has plenty of battery left. Do you have pets? Ensure that the charging dock is plugged correctly into the power source. Sorry for the delay in responding and thank you for your question! The lights are not working on the handle and its not working right. Hi, Jody! This way, you can get rid of all software problems and make it as good as new. Ive deleted the map numerous times but it doesnt fix the problem. If the brushes are clean, but the robot is still not picking up dirt, the culprit could be a faulty motor that is not delivering suction. If none of these issues are present, then you may want to consider replacing a motor. However, your Robot may begin to vacuum at the most unusual times. Its better to inspect the multi-surface rubber brush at least once a week. to You may also need to check the. I replaced all of the filters, the little brushes, and the roller. A straightforward method can solve it, go to the mobile app to clear the current vacuuming schedule and check the date and time of the machine to ensure that the robot vacuum has the correct time.
1-855-540-0007. From scratch, re-enter the schedule. Flip the Shark Ion robot to the underside to access the screws. Remove the main brush, and check for a build-up of hair or debris that may have clogged the brush. Also, clean out the main brushes by removing the bin and clearing dirt from the vacuum path. The power cut out the yesterday. A build-up of hair or debris can also cause this. The unit has retained the house map but lost the individual rooms. Please, turn off the power button (press and hold for several seconds). Hi, Glanys! A build-up of hair or debris can also cause this. Thank you, If the robot seems to have trouble moving, especially on a smooth, hard surface (non-carpet), one or both of the drive motors may need to be replaced. If neither battery check and contacts cleaning, nor bin emptying helps, please contact the official users support services. If the robot fails to move, there is a chance that one or both of the motors has encountered an issue. Before purchasing new motors, check to see if there are any obstructions or buildups in or around the brushes. Save my name, email, and website in this browser for the next time I comment. Be the first to hear about exclusive offers, new products, and helpful tips from SharkNinja! The room it starts in is a hardwood floor with no obstructions. For help, please text Generally, the charging contacts are underneath the robot vacuum closer to the floor and can easily get covered by lint, dust, and other bits of debris. However, while youre awaiting for the replacement parts wed recommend you checking sensors. Service is compatible with most handsets. Also, if its working on an uneven floor, it can get stuck., You can move your Robot to a new location with a levelled surface and watch its movement to see the reason why the front bumper keeps getting stuck., Lets see the causes of the Shark Ion Robot Bumper getting stuck. I read this comment, put away my toolkit, picked it up, dropped it, and it works again!!! However, when you have tried, and your Shark Ion robot would not connect to WiFi, there are a few reasons this may happen. These are the most widspread reasons for noises. Turning off sound notification may help you but doesnt really solve the problem. If you are operating on a dual-band router, the Robot may be struggling to connect to the wrong frequency. My name is Richard and I'm owner of this blog. Consumer pays all applicable sales tax. I have a shark robotic vacuum Model RV1001AE. Your first bet should be on the wrong WiFi password being inputted. To fix this error, clean the cliff sensors. Thank you very much for your question! It could also be that you have a faulty robot vacuum or charging dock. If the Dock light is flashing, it indicates that the robots BotBoundary sensors are malfunctioned. Often, it is caused by dirt in the charging contacts. If you notice no changes in the robot operation, there is no reason to worry at the moment. If you dont find any, and the brushes arent still moving, you may replace the motors.. Next, you should clean the sensors and see if that helps. The Robot may not be properly plugged in. We could also recommend you checking and emptying the bin a full bin will not allow your robot to collect dirt and, consequently, continue cleaning. Below are some of the causes and fixes. It would be best if you also were sure the Robot is fully docked. With a hex screwdriver, remove all the screws from the bumper and lift the thin side such that it is removable from the Robot. There are times you will notice the red brushroll indicator light on the nozzle illuminating. This includes small debris. Approach the multi-surface rubber brush by opening the cleaning head module door. 1-855-540-0007. In many situations, you may need to replace the bumper once its damaged. A lot of Shark users complain of such a problem with individual room cleaning. I have a Shark duo Clean (Cordless) Powered lift-away.
Use either a dry microfiber cloth or compressed air to clean the sensors around the bumper and underside of the robot. Hi, Helen! [Quick Guide], How to Get Laundry Detergent Out of Carpet Complete Guide. Inspect it and if its broken, buy a replacement.
Terms It could be as a result of something blocking the path of the robot cleaner. If there is no response, place the robot on the charging dock. I have a Shark AI model RV2001drus I can turn it on press clean and it will move about 18 and it will give error code 14 magnet strip error there is no magnet strip anywhere near clean light white and dock light red what can I do to repair, have went to app on phone and did factory reset still same problem is there a way to do a reset other than on app. Your Shark ION vacuum should have no problem picking up the everyday household dirt, talk of cereals, pet hair, sugar, kitty litter, pet hair, and so on. Then proceed to the main brushes and align the Robot with the extractor frame. To unsubscribe at any time text Plug the device directly into the wall and turn on the switch.
If the Clean RED + i are flashing together, it indicates that the suction motor has failed. It has 3 green lights that used to stay on after fully charged but lately the lights flash while on charger. If not, the battery may need to be replaced. When the robot is docked, it does not charge as it is designed to. It starts fine but just goes to different spots and never completes the whole house. No it wasnt. Reply. Replace the HEPA filters after every six months to keep them effective., Heres a breakdown of the causes of a Shark Ion robot not cleaning. So, please share with us if someone has any. It ran for a couple of days, and now I am getting error #2 again. You may also find that the latest Shark vacuum is not connecting to WiFi. For a guide on drive motor replacement, click here: Shark ION Robot R75 Drive Wheel Assembly Replacement. Any advice to correct this? RV700, Note the unique characters and capitalisations this time.. The good thing is that there are possible fixes for all these issues. How can I turn this very annoying announcement off? Remove and clean out the hair or debris stuck in the brushes and the yellow brush bearing. Sorry for the delay in responding and thank you for your question. I am a tech enthusiast with a flair for home robotics and Smart Home technology. STOP *Details & exclusions. If none of these methods work, you could have a hardware problem, so contacting Shark is the only option. The easiest fix for irregular movement usually comes from cleaning out the robots sensors. So without further ado, lets get into it. The light still shines but the motor stops. By submitting your mobile phone number, you are authorizing SharkNinja to send SMS messages to your device. Usually, the side brushes are the first to wear out and need to be replaced every six months. This is the best piece of advice out there. Verify that the device is powered on and that the battery has a sufficient charge. When this is certain, focus on the bumper. If you have left it to charge for the entire length of time and lasts only for a few minutes, you may need to replace the battery. Limit one discount per customer per transaction. Your vacuum cleaner is not programmed to act possessed. I already set the volume to 0 but that had no effect. If hair or a build up of debris is found, take the following steps: If upon inspection the brushes seem worn, consider purchasing replacements. Watch the cleaning pattern, see if it clean haphazardly or bumps hard into obstacles. Hi! You will always have problems connecting your Shark Ion Robot if your connection is too weak to handle the robot vacuum in places with unreliable WiFi. Jul 23, 2020 But if the battery is losing charge too quickly, it may have no choice to replace your battery.. I also like fishing and mountaineering. Thank you very much for your question! There also may be problems with contacts between the robot and the charging base that do not ensure proper charging. Asides from the worn-out brush, a clogged filter can result in the Shark Ion not cleaning as it should by reducing its suction. that meant roller was dirty. Replace brush motors with this guide: Shark ION Robot R75 Side Brush Motor Replacement. However, you should not be faced with this if you have just bought your vacuum.. Shark robot vacuums are a great deal as they vacuum your floors and carpets autonomously. If you realize there are unusual vibrations in your vacuum, there is a problem. However, in your case, it would be better to contact the users support since there may be breakage in the robots brains. Sorry for the delay in responding and thank you for your comment. Replacing it could be the solution. If no lights are showing, this may indicate that the robot may be turned off or that the battery may need charging. Theres a possibility that there are obstructions like small debris restricting your Robot from fully docking. The main body of the vacuum (back of the unit) should have a rating label that features your model number. If this is done, also look at the sources switch and ensure its on.. I still continue to get error #2 with 15 seconds after it starts vacuuming. My Shark robot, model RV2520AOUS is not completing its cleaning cycle of my house, and the lights on the top of the emptying bin are no longer lit. Check out the following possible causes to find and solve the problem.. Vacuum runs for a short time then powers off. However, there are easy fixes. If you have adequately cleaned the brush caps and removed the hair from the bristle brush, all the loud noises should stop. Any suggestions? To fix this error, relocate the robot to a different location and inspect the bumper. If you have to replace the cleaning head module, place your Shark Ion robot upsides down on a plane surface and find the brush fame release tab. Use a damp microfiber cloth to clean out any dirt or hair built up on the brush, cap, and cleaning bristles. Your situation could be that the robot vacuum starting by working fine and suddenly refuses to dock. Your first move should be to check and remove every obstruction on its path. Several issues could cause the problem. Start shopping. The good thing about these is that you may not need to under the lengthy resetting process.. Inspect the drive wheels and caster wheels to ensure that they are free of any obstruction. Hi, Pat C! Sorry for the delay in responding and thank you for your question! When the Robot is docked and not charging as it should, you may be having problems with the power source. If so, they may greatly help us and you state the reason. Apart from the app reset, you can reset your Shark manually. But, with a 10-minute chore time, you can find out whats stopping your device from holding a charge and get how to solve this problem. Or it may just be assembled inaccurately.. Explore the below possible causes and fixes for a Shark vacuum that wont power on. Theres no doubt that Shark is among the best vacuum brands around, but then, they are not invincible. Hi, Paul Manis! You can begin with cleaning the multi-surface rubber brushes and replace the cleaning head module. If any of these isnt why your Shark Ion robot is not holding a charge, it can also malfunction. He said he would send me replacement parts. In this case, place it on a flat surface. On average, robot vacuum cleaners need 4-6 hours to recharge (including the Duoclean model). The lights on the side flashes up to number two. And this doesnt exclude the Premium brand models . And if it doesnt, you may need to replace the sensors. Other than that, any thoughts? But the hoover will not come on. If the Clean RED or Max light is flashing, it means that the robot may be stuck on an obstacle or the front bumper may be jammed. This is commonly caused by dirt and hair. Be sure that when the robot is docked, there are no obstructions that might restrict it from docking fully. Thats why wed like to recommend you checking all your cleaning schedule, app-robot connection and surely reboot the vacuum and app. This Shark vacuum troubleshooting guide focuses on the common problems that Shark vacuum users face and the possible fixes. When I press clean, it moves out a couple of feet and then starts spinning in circles one way then the other. By clicking and subscribing, you agree to ourTerms of UseandPrivacy Policy. Access the main brush and cleaning bristles. Even a small clog of hair will stop the cleaner. The vacuum is still not working right. If youve set your own names for rooms on the map, there may be a key. If Im not in my office, you will find me testing gadgets and writing reviews. Hi, Linda! First, you need to be sure the battery is holding near the specified charging time. The Shark Ion represents a new revolution to home cleaning devices. It provides excellent services on a variety of surfaces and operates via a smartphone app. If the vacuum is not charging correctly, the fault can be from the power source. The robot is moving around a room but fails to pick up any debris. Sorry for the delay in responding and thank you for your question. However, you first need to test the vacuum to see if the issue is with the Robot itself.. The Shark Ion Robot is not correctly plugged in. You have been successfully unsubscribed from the mailing list. You need to check and ensure you are not dealing with a blocked suction motor. Then wait for 10 seconds and turn it on. For foam or mesh filters, you need to maintain a washing frequency of 15-30 days. With this, the Robot finds it challenging to pick up dirt or pet hair.. I got a new fluid reservoir and now it wont release the fluid to mop. Ensure debris and hairs are removed from the square. RobotBox.NET is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program. After the sign up form is submitted, a unique offer code valid for 10% off at ninjakitchen.com or sharkclean.com will be sent via email. But before blaming the manufacturer, ensure you have also taken the proper process into getting the Shark Ion robot to its correct position., Check the positioning of the dock and ensure its placed on a hard flat floor in an open area where it is appropriately cleared from any furniture, stairs, wall, or obstruction., It would be difficult for the robot vacuum to dock if you have your dock on a rug, near stairs, under furniture, or on a dark floor. It should be on the right side of the cleaning head. Offer cannot be applied to any prior purchases.