It is the best dress I have ever bought. you ignore my emails and dont answer in chat. I found a beautiful mother of the bride dress online. Because it's the wedding business and they feel they can rip you off because they know you'll be trying several dresses before you find the one. I purchase my wedding gown from Albert he was very patience with me during the entire dress selection he paid very close attention to what I love and what fits me best. Check out this years best local pros, chosen by couples like you. Why are the return policies so strict? He accommodated me even though I forgot to make an appointment and stayed later to help me. I had mentioned the debacles the Manufacturer I had experienced but instead of listening he disconnected me. I recommend this place to everyone!
This was all done so quickly, and I now have the perfect dress! She gave me the best advice and showed me the most elegant evening gowns. He said if the two didn't work that I could ship it back to the manufacture and pay the difference in the shipping round-trip. Paula. They also told me that I couldn't get my second choice until the end of May which made me panic since the wedding is June 5. Everyone else, stay away. i called madame and they said that they order directly from the designer and i wouldn't have any issues with sizing (if i order the same size that i tried on in the store that fit me great, but need it in white), but am wondering if i should be wary.
A local bridal shop told me that I could not get my #1 choice mother of the bride dress. I called Madame Bridal every other week and Mr. Simon was always pleasant and willing to help. Unbelievable service! They were able to accommodate me; they were prompt, professional and accommodating. So of course the owner never planned to email me back. My lovely gown was 150 dollars less at Madame Bridal than any other shops on Google. :) Simon processed the order and sent me the order information. First of all, my order was late I had to call multiple times get shipping information. This shop had the best price for the WTOO dress I saw online. Based on the measurements he had which were from the same chart as Couture candy -knowing his stuff - he really felt that I should order a 2. i am disappointed with your service and i want to get back my money. They were able to order the dress directly from Allure for me and for $300 less than other bridal shops were willing to order it for me. I called the store asking if I needed to order my dress elsewhere. I wanted a specific Allure gown that I could not find in south Florida. I purchase a dress for an event for 750 the zipper does not work when I reach out to the merchant he told me try a bar soap or wax I told him it did not work that I also attempted to change the zipper took the dress to a seamstress and was told the dress I'd hidden zipper that would not fix the issue. Definitely coming back for future occasions! Wishing I would have seen these reviews before I ordered GRRRRRR! And any woman that special orders knows it can't be returned if it's too small. The sales girl told me to go into the dressing room, while waiting and waiting. My experience was amazing!!!! I was taken care of as soon as I walked through the door.
I really appreciated her honesty on the 26 march i am unable to track this parcel it is for my wedding on the 14 may i must have it before then to see if it fits. The dresses was beautiful but the customer service was bad. I get an email from them saying my dress was on back order. This is a great shop they are understanding and caring. I phoned the shop & the owner immediately sent me out another size dress.
Living in Bergen County NJ I have the "BEST" dress shops just a stone's throw away, in Manhattan, NJ, Westchester and Connecticut. I decided to order the dress and when I put it in my cart it came up on sale taking $20 off. Call Us: He also, didn't even make me pay for the 2nd dress. I decided to go with the 4 despite what she said, simply because the only measurement that was larger by 1-1/2" was my waist. Stick with the department store websites, which allow you to buy and return if needed. Madame Butterfly Bridal carries: Dessy Formalwear 57 Grand After Six Bridal Junior Bridesmaid Lovelie Lela Rose After Six Dessy Collection Social Bridesmaid Alfred Sung, 801 N Congress Ave, Boynton Beach, Florida United States. I foud the perfect dress for my friends wedding.
I would definitely reach out to him again after having such a great experience! The associate was very helpful, all smiles, and gave the best advice. I only gave one star because nothing less was available! order #100020261. I highly recommend this shop as you get personal, professional service with a great selection of dresses. i went in told Albert what i was looking for and he helped me and was able to help me stay within budget. Find wedding inspiration that fits your style with photos from real couples, Sit back and relax with travel info + exclusive deals for the hottest honeymoon destinations. This Memorial Day weekend while taking my niece to her bridesmaid fitting at a dress shop in New Jersey, I noticed a lovely Mon Cheri evening gown. Brad responded in a timely fashion and let me know that no results were generating for the style number. He suggested the color pictured and I could have not been more pleased. I und We were shopping for a particular Sophia Tolli dress, and came across it on Madame Bridal's website. Forget them answering phone or email. We also carry charming accessories for a finished look. We offer wedding attire, bridesmaid dresses, mother of the bride dresses and prom dresses in this seasons latest styles and colors and in all lengths, including mini, short, cocktail and full-length. And one big obstacle off my plate. Backed by the National Science Foundation, They go to great lengths to keep all your money. Without being able to try on the dress, we ordered what we thought was her size. I had found the perfect Mac Dougal dress for my son's wedding in September 21 on Couture Candys website. I would recommend Madame Bridal to all my friends and family. Share with your guests to collect your wedding photos. When it arrived, it was way too large.
Products used:Stuck with a mother of the bride/groom dress. But none of them can come close to the extraordinary experience I had with Madame Bridal. I ran into a financial situation and Albert was able to work with me so that i was able to get my dress. To my surprise my dress arrived end of June way ahead of schedule. I love albert. Absolutely horrible customer service. Products used:None the Dale's assistant did not wish to help me in any manor not even entice me for future purchases with the establishment. Would definitely recommend to anyone and will come back for anything else I need. Go elsewhere, where they treat you like a person and not another pocketbook. Madame Bridal is clearly miles ahead of any dress shops I have ever dealt with. I went with the 2. PUUULease these people rip you off right and left. I did my research and found it online first but the sizing chart was not adding up with my measurements so I wanted to try it on in store. The store has beautiful dresses but it doesnt matter because the customer service is shity! Madame Bridal prides itself on supplying buyers with authentic, brand name wedding gowns straight from the salons of the designers. I will definitely be back! This company does not typically respond to reviews. I had my eye set on a dress for my daughter's prom. I would recommend this. As a leading bridal attire purveyor, Madame Bridal provides original, high quality designer clothing for these unforgettable and exciting milestones in life. With only 30 days to find a dress, I was stressed and he totally relaxed me by immediately checking his inventory and making dress selections. Advise the merchant he stated he will contact the designer below is his
Tip for consumers:Check size check and speak with salesperson regarding size. I ordered a size 8 dress online. Once on the phon Madame Bridal made me feel like family.
That notice came after they excepted my order and charged my credit card. I ordered my daughter's Sweet 16 dress in May. The accented sales rep ( who did not identify himself) who spoke with me said he only had small sizes.
Was I talking to Simon Simon? It gets even better! They truly make your fittings a joy. They have such a beautiful selection of dresses, fair prices and the alternation was done when promised. Its now the end of June, no dress no email. He's sitting on all kinds of wealth from yours and my money.
Products used:The most beautiful wedding gown. waiting to hear from someone the sooner the better! Helen was incredibly patient and took a genuine interest in helping me. She assured me that her husband would process the order immediately. We offer wedding attire bridesmaid dresses mother of the bride dresses and prom dresses in this seasons latest styles and colors and in all lengths including mini short cocktail and full-length. My daughter was the talk of the prom; she was simply beautiful, To get someone to respond and tell me where my dress is, is like pulling teeth! Thank you Helen and Simon. 00 was nothing compared to what I normally spend. It was also suppose to be quick delivery dress, and was told it would be end of March before I received the dress. Another zipper will not work. They are in Boynton Beach, Florida and all dresses are authentic from the original designers. When looking for bridesmaid dresses, stores will not give you your sizing and measurements if you are not going to purchase from them. The quality of the dresses are great, every type of dress, every color, and the best material. I am in the entertainment field. From start to finish I bonded with Albert and he made my dresses unbelievably gorgeous. My dress, I was told via email would arrive the second week of June. I looked up what stores in i was on a major time crunch for my wedding i went to over 8 bridal shops and could not find anything until i googled madame bridal. spend an hour searching for their store until I realized they are inside the mallbrowsed the "rack" for an hour before I was even approached by a sales associate. The dress is stunning and fits perfectly!
Excellent experience! Whatever your style or event needs, we look forward to helping you find your dream gown. I do not like the new dress at all. There is none and never have been. Now they are claiming it is a special order and will not give me a refund. It was extremely frustrating to contact several retailers and no one was willing to help! Consumers satisfied with Madame Bridal most frequently mention customer service, prom dress and bridesmaid dresses.Madame Bridal ranks 18th among Wedding Dresses sites.
My daughter searched the Internet and found the dress At Madame Bridal in Boynton Beach Florida. Helen had me measure myself accurately. To the future brides don't let them ruin your day by not being a reputable business. I purchased my dress for my sons wedding through Madame Bridal. Wow! When I send messages all I get is we will let you know.
Had a problem but the owner has reached out to me to fix it.
Bridal dresses, wedding gowns, special occasion dresses and accessories. No where during the purchasing process did the website say this was a "special order". This place will be a chapter of what not to do, all negative. It needs minimal alterations as Helen stated. That being said he had no idea whom he was speaking with, nor how much money I could possibly spend with him. I also had assistance with my fitting and my purchase, and that was years ago in high school when I purchased my prom dress, Today I am representing miss global international and they still to this day provide me with excellent service. By using Sitejabber, you agree to our Terms of Service and Privacy Policy. They didn't even charge me return express shipping. I ordered my daughters prom dress initially from a different dress company, and they dropped the ball with my order. I could not find it at any salon in Michigan. On a sunday -I reached out to them and got the owner-Symon who could not have been nicer! Prom season is here, and you deserve to look and feel amazing for your big party! Sign up for our email program and stay updated on the latest mall news. i want to order a bridal dress, but a local shop says to never order online b/c the sizes could be off, or it could be a cheap chinese replica. To me the dress not even $1000. why havent you answered me for so long? They gave me a deal, over 10% off! I actually enjoyed talking with the owner who I felt genuinely wanted me to be happy with my dress. Whatever your style or event needs we look forward to helping you find your dream gown. The minute I got home, I immediately called Helen at Madame Bridal in Florida, and told her I saw the most beautiful dress while my niece was being fitted. The saleswoman wouldn't let me try it on because I didn't have an appointment. I took it to a local dress shop where the shop confirmed that the dress was a size 12 and the manufacturers label had been altered and a size 8 label sewn in.
Pardon our few wrinkles, the rain wouldn't allow her to just let it flow without being held up.
The dresses arrived within the 12 weeks they estimated, but they were all too big and needed to Rehearsal Dinners, Bridal Showers & Parties. Now I'm stuck with a dress I don't even want or need. I fell in love with one dress and all the while Albert came by several times to provide some great insight. The owner is 100 years old and has seen and taken advantage of every trick in the book. Please contact our shop at 561-736-8588 and we will be happy to assist you. If you are in the south florida area please please please check them out you wont be disappointed i know i was not.
Madame Bridal helped my daughter find the perfect dress! I have always been a two and last year I wore an Evonne D in a size 4 which fit me perfectly. I decided to utilize the chat feature to inquire if Madame Bridal could help me locate the dress. I ordered my wedding dress in January. Again, in my opinion, they ship it overnight so you really have no recourse to stop it and the payment. Helen and Simon at MB are skilled experts at helping women find the "perfect dress." She said I looked like a size 2 or 4 and there was only one 4 left and I probably wouldn't be able to get this size 4 anyway. Mother of the Bride Canada. This is the professional opinion of 2 seamstresses working for us. Go back to the designer's original website and check Madame Bridal out. Brad asked me to provide him a picture of the dress. If you want great service, Madame Bridal is the place to go.
2020 Morilee LLC. All Rights Reserved. The store gives me a run around about contacting the merchant. I usually buy several of one style if I like it, but he did not have them. Just look elsewhere. Has anyone ordered from this site? $20 off of an $800 dress is hardly worth it. I stumbled upon Madame Bridal when I called there for an evening gown that I saw on Google. Our warm service and efficient delivery intervals ensure an exceptional experience regardless of the type of celebration. GOOD LUCK PEOPLE. Ive looked everywhere for a good dress and for a good price and this was the place to come.
+1 561 736 8588, window.tgpQueue.add('tgpli-62e4a8cccc188'). BTW the new dress came with no receipt. All done on a Saturday night on a Holiday weekend! But he has lost a potential buyer for life without knowing or caring.
I was very stressed to find a dress for my son's Bar Mitzvah. I have learned so many lessons on this first attempt to buy a dress from a reputable retailer, that I may write a book. We also carry charming accessories for a finished look. I made a mistake with my purchase and even though it was on my end the owners of this company came through to help me they refunded me and all will definitely be shopping with them in the future this is an amazing company with beautiful selections! Very unhappy. On day six (yesterday) the item arrived. Ridiculous, in my opinion. I received it quickly along wi After scheduling an appointment and waiting 30 minutes after my arrival to even get acknowledged . See Map. Why can't bridal websites STOP taking advantage and just act more like department stores, which refund your money if you are unsatisfied or change your mind? Most online retailers wait until the items ships before charging the amount on your cc. He told me after the wedding, to just send back the original dress that I purchased. Mailbox is always full so cannot leave a message. Read Privacy Policy. Of course they tell you that you get a free pair of earrings, my $#*!. They found my number one choice dress and promised I could get it in four weeks. Thank you Madame Bridal for a beautiful experience with a beautiful family! Incredible customer service! So I guess my next step is to contact my lawyer, the news and the BBB. I called Simon and he made this transaction go smoothly and eased a worried mom.
He promised me my dress would be here in time for alterations. And will be ordering mysel again when need be! This was a very bad experience for myself (bride) and my bridesmaids from start to finish. i have tried to contact you to no avail no one is answering emails which is sad. Normally I wear a 12-14.
i wont need this dress in a month. They also carry the whole WTOO dress collection which not many other shops do, if any. It was scheduled to be delivered end of July. Don't get fooled by price and free extras, I placed an order 05/24/16. I had tried to find a dress in multiple sizes for up coming events in my field. If you order a wrong size, can u exchange? Wedding dresses are one of the most thrilling purchases women make. Was told the item will arrive no later than 4/30. I informed him that that was the response I had been receiving and that I really just needed someone to go the extra mile and assist me in finding the dress. They are a family owned business and it doesn't get any better. He went above and beyond to make me a happy bride.
I am so thankful! I have never been so upset. I am very happy with my purchase. By clicking 'Send', I agree to WeddingWires Privacy Policy and Terms of Use. I actually purchased a dress online from another retailer and had a horrible experience BUT I found Madame Bridal and I can't be more pleased. She told me even though it was Saturday evening on a holiday weekend she could order the gown. Now it appears they have blocked all of my means of communication. Shortly after he responded and stated that he would check TE tinder and update me. Madame Bridal didn't wait for me to return the first dress, they mailed out the new size ASAP, as it was getting dangerously close to my big day. All I can say is I'm so relieved it was on the lower end of my price range so I was out only a few hundred and not several hundred. No, not these people. She talked me out of going up a size as it would need too much altering. He was truly a life saver! They maintained a professional demeanor while making me feel like I was not just another dress sale. Madame Bridal has a consumer rating of 4 stars from 147 reviews indicating that most customers are generally satisfied with their purchases. i am a customer l Madame Bridal immediately corrected and kept me updated and delivered! The alterations were done the next day . Thank you for your awesome service and attention to detail. Knows style and always looking out for the bride even if it meant losing money for himself. The owner's name is Brad Simon. As one of the worlds leading brands of designer wedding dresses and evening wear, Morilee has been making your dreams come to life with the help of our amazing designer Madeline Gardner and her striking artistic visions. Plan your wedding wherever and whenever you want on the WeddingWire App. I placed on online order 3/10. Gain trust and grow your business with customer reviews. Then she told me of the one size 4 and said I would get it. With a few hiccups in the order. I cried today when I left because I will miss the staff. Brad (the owner) is not willing to work with me. My first time visiting Madame Bridal was certainly an experience to remember, the customer service is stupendous. It was a great environment. Al from Madame Bridal is absolutely the best! I will not pay these people another penny to "take it back". She took great care of me and helped me find several dresses. Fantastic experience ordering my mother of the bride dress by phone.
I will pay a tailor money to have it shortened and wear to other events. I guess dozens of positive reviews is not adequate enough for Katie F. We do not conduct business on Sitejabber. Within 10 days my gown arrived from Mon Cheri. your answer:"thank you for placing an order with us. They suck and anyone that continues to buy from them after all these negative reviews: well, I guess you don't care! I was spending ALOT of time looking for an older Mac duggal gown that several retailers could not find. Their policy is that they will exchange sizes and give you a merchandise credit on returns but if it's on sale- it is final. How does an order that doesn't even give me a shipping confirmation, as they said they would, get me a product from China so quickly? I accidentally ordered a dress that was too big. Wonder where my dress is. When I asked to return for a refund they refused. I cant afford to just throw $315.00 out the window.
She explained the gown I was inquiring about wasn't appropriate for the black tie wedding I was attending. These people are not worth taking your money like they did with me. He did just that. He would call the manufacture to make sure everything was going according to schedule. The dress arrived in Michigan within six days. Less than 30 minutes later, although the dress was special ordered and no longer available, Brad responded and provided me with the information I needed to move on and invest my time elsewhere. The week of the wedding, I realized I gained weight & the dress no longer fit. I called Madame Bridal.
Thank you so much to Mr. Simon and Madame Bridal for their amazing service and prompt delivery. Why the item arrived so quickly in my opinion is so that they can keep all your money and not refund a dime. We use cookies for analytics, personalization, and ads. I worked with Brad online and then I went into the Store and Tanya assisted me for my appointment. She is an expert on every level. I really appreciated him being willing to work with me. She was wonderful and had a great calming posture. Map Pin
I carefully took all the measurements on their size chart which indicated I should order a size 16.
To find more information about reviews and trust on Sitejabber.com please visit. Customer service is awful, was told I could return a dress in stock, once I received it and wanted to exchange they said no it was a special order! I called yesterday to find a specific bridesmaid dress for my sisters wedding. Thank you Simon! I ordered a Christina Wu bridesmaid dress size 8 and received a size 2. It was awesome to get such great customer service from someone who didn't know me and I had certainly never been into his Boynton Beach Store being I live in Chicago! I will definitely be recommending Madame Bridal to anyone I know. Unfortunately, it was too small and with a no return policy we worried we would not be able to return the dress for a bigger size. However, working with a small business and talking directly to the owner, he accepted the return and we have the size she needs on the way for her big day! Tip for consumers:Be very careful who you give your cc information to. Then, a week after my gown arrived I received stunning crystal earrings from Helen as a gift to wear with my gown. From reading some reviews online about others experiences, I am not alone in my opinions. His answer **** The end of may rolls around and my dress is still in production and because my wedding is Aug 7th I asked for my money back. I was on a major time crunch for my wedding i went to over 8 bridal shops and could not find anything until i googled madame bridal. Good luck to you then. Please don't base your collective decision on one review. My dress was ordered on March 22nd, My expected delivery day keeps getting extended. I can't wait to wear my beautiful Jovani dress and promo shoes! BE SO CAREFUL. Thank you. He had it to me within 3 days! I never received a tracking number, and had to call store to give me one. The dresses are authentic. The interior of the place is beautiful and they had the best prices. just now I am so grateful for your help. Our warm service and efficient delivery intervals ensure an exceptional experience regardless of the type of celebration. The day it was supposed to come in I called and was told that my dress had just been packed and was getting ready to sh Madame bridal are crooks. The bridal retailers will eat you alive if you are not educated in the bridal dos and don'ts. I am being told the hidden zipper for dresses that have the decoration on it have to be zipped up carefully.
The dress came in three days-direct from the manufacturer and it's a perfect fit! I went in told Albert what i was looking for and he helped me and was able to help me stay within budget. Beautiful dress and my princess is over the moon with her Princesa By Ariana Vara dress. The dress arrived and it is huge. They all work the same way. I ordered a dress on line that was too small, but was able to swap for a different style. I called Madame Bridal literally at the last minute. Also free shoes and veil are a joke you get the cheapest not nice looking shoes available. $550 lost. I am so thankful for the service and prompt resolution that working with a small business provides. I gave her my measurements and she told me I needed a size 4 and it would need minimal alterations. In addition they were very nice and helpful, the dress even came with free earrings! LOVELY, ELEGANT and PERFECT! Thank you Stephanie.
Yes i placed an order for a daymor 5001 uk16.
I held it up and just loved it. I can't access their site and they never answer their phone. If it were not for Brad, I would still be wasting time searching for the dress. I called Madame Bridal and Al answered the phone, was extremely polite and friendly from the start. That's another way for them to take your money "legally". Offering three generations worth of expertise, customer service and community passion, we delight in helping both our online patrons and local clientele discover lasting happiness with a few yards of fabric, some sewing thread and a smile. He was beyond helpful and pleasant to work with. Thank You! They shipped my dress to me in NY shortly after sending my measurements. It makes my daughter's wedding all that much sweeter! Be careful people, they also charge you a $10 drop shipment fee, and there is NO reason to pay that fee. I even contacted the warehouse in New York and was unsuccessful. The color we had chosen (teal) wasn't going to be available from the manufacture. Five days later I contacted the store and wrote an email to the owner requesting a cancellation of the order. Immediately I knew the woman that I was speaking with was incredibly honest and knowledgeable. First dress was too small, returned it, ordered and received the smaller size. Buyers beware! BUYER BEWARE! LOOK ELSEWHERE. Terms Of Use | Privacy Policy | Retailer Policy | Site Map, By continuing on this website, you consent to our use of cookies. hope you can help email lynne@kentf1.karoo.co.uk, Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. They offered to make adjustments for any dress I found but I didn't need it. Delivery was quick! Sincerely, Oh yeah, the owner told me his name is Simon. Madame Bridal prides itself on supplying buyers with authentic brand name wedding gowns straight from the salons of the designers. This place is a scam. you will receive an updated email with your expected delivery within 2 business days".
Obviously he did not wish to court me as a prospective customer in the future. The woman who helped me had me send her my measurements and came up with me wearing a size 8. Thank you so much to Mr. Simon and Madame Bridal for their amazing service and prompt delivery. I called Madame Bridal and reached the owner on my first phone call. I highly recomend Madame Bridal.
They charged immediately, even though they claimed the item would be arriving sometime before 4/30. Thank you again for the amazing service. Horrible fitting rooms, no help with trying on gowns (zipper please?) Any apprehension about this dress, don't dare worry it's perfect. I was finally told to pick out the dresses I wanted to try on. 1 photo Madame Bridal provided outstanding service and I am so grateful! I couldn't have been happier with my dress.
A local bridal shop told me that I could not get my #1 choice mother of the bride dress. I called Madame Bridal every other week and Mr. Simon was always pleasant and willing to help. Unbelievable service! They were able to accommodate me; they were prompt, professional and accommodating. So of course the owner never planned to email me back. My lovely gown was 150 dollars less at Madame Bridal than any other shops on Google. :) Simon processed the order and sent me the order information. First of all, my order was late I had to call multiple times get shipping information. This shop had the best price for the WTOO dress I saw online. Based on the measurements he had which were from the same chart as Couture candy -knowing his stuff - he really felt that I should order a 2. i am disappointed with your service and i want to get back my money. They were able to order the dress directly from Allure for me and for $300 less than other bridal shops were willing to order it for me. I called the store asking if I needed to order my dress elsewhere. I wanted a specific Allure gown that I could not find in south Florida. I purchase a dress for an event for 750 the zipper does not work when I reach out to the merchant he told me try a bar soap or wax I told him it did not work that I also attempted to change the zipper took the dress to a seamstress and was told the dress I'd hidden zipper that would not fix the issue. Definitely coming back for future occasions! Wishing I would have seen these reviews before I ordered GRRRRRR! And any woman that special orders knows it can't be returned if it's too small. The sales girl told me to go into the dressing room, while waiting and waiting. My experience was amazing!!!! I was taken care of as soon as I walked through the door.
I really appreciated her honesty on the 26 march i am unable to track this parcel it is for my wedding on the 14 may i must have it before then to see if it fits. The dresses was beautiful but the customer service was bad. I get an email from them saying my dress was on back order. This is a great shop they are understanding and caring. I phoned the shop & the owner immediately sent me out another size dress. Living in Bergen County NJ I have the "BEST" dress shops just a stone's throw away, in Manhattan, NJ, Westchester and Connecticut. I decided to order the dress and when I put it in my cart it came up on sale taking $20 off. Call Us: He also, didn't even make me pay for the 2nd dress. I decided to go with the 4 despite what she said, simply because the only measurement that was larger by 1-1/2" was my waist. Stick with the department store websites, which allow you to buy and return if needed. Madame Butterfly Bridal carries: Dessy Formalwear 57 Grand After Six Bridal Junior Bridesmaid Lovelie Lela Rose After Six Dessy Collection Social Bridesmaid Alfred Sung, 801 N Congress Ave, Boynton Beach, Florida United States. I foud the perfect dress for my friends wedding.
I would definitely reach out to him again after having such a great experience! The associate was very helpful, all smiles, and gave the best advice. I only gave one star because nothing less was available! order #100020261. I highly recommend this shop as you get personal, professional service with a great selection of dresses. i went in told Albert what i was looking for and he helped me and was able to help me stay within budget. Find wedding inspiration that fits your style with photos from real couples, Sit back and relax with travel info + exclusive deals for the hottest honeymoon destinations. This Memorial Day weekend while taking my niece to her bridesmaid fitting at a dress shop in New Jersey, I noticed a lovely Mon Cheri evening gown. Brad responded in a timely fashion and let me know that no results were generating for the style number. He suggested the color pictured and I could have not been more pleased. I und We were shopping for a particular Sophia Tolli dress, and came across it on Madame Bridal's website. Forget them answering phone or email. We also carry charming accessories for a finished look. We offer wedding attire, bridesmaid dresses, mother of the bride dresses and prom dresses in this seasons latest styles and colors and in all lengths, including mini, short, cocktail and full-length. And one big obstacle off my plate. Backed by the National Science Foundation, They go to great lengths to keep all your money. Without being able to try on the dress, we ordered what we thought was her size. I had found the perfect Mac Dougal dress for my son's wedding in September 21 on Couture Candys website. I would recommend Madame Bridal to all my friends and family. Share with your guests to collect your wedding photos. When it arrived, it was way too large.
Products used:Stuck with a mother of the bride/groom dress. But none of them can come close to the extraordinary experience I had with Madame Bridal. I ran into a financial situation and Albert was able to work with me so that i was able to get my dress. To my surprise my dress arrived end of June way ahead of schedule. I love albert. Absolutely horrible customer service. Products used:None the Dale's assistant did not wish to help me in any manor not even entice me for future purchases with the establishment. Would definitely recommend to anyone and will come back for anything else I need. Go elsewhere, where they treat you like a person and not another pocketbook. Madame Bridal is clearly miles ahead of any dress shops I have ever dealt with. I went with the 2. PUUULease these people rip you off right and left. I did my research and found it online first but the sizing chart was not adding up with my measurements so I wanted to try it on in store. The store has beautiful dresses but it doesnt matter because the customer service is shity! Madame Bridal prides itself on supplying buyers with authentic, brand name wedding gowns straight from the salons of the designers. I will definitely be back! This company does not typically respond to reviews. I had my eye set on a dress for my daughter's prom. I would recommend this. As a leading bridal attire purveyor, Madame Bridal provides original, high quality designer clothing for these unforgettable and exciting milestones in life. With only 30 days to find a dress, I was stressed and he totally relaxed me by immediately checking his inventory and making dress selections. Advise the merchant he stated he will contact the designer below is his
Tip for consumers:Check size check and speak with salesperson regarding size. I ordered a size 8 dress online. Once on the phon Madame Bridal made me feel like family.
That notice came after they excepted my order and charged my credit card. I ordered my daughter's Sweet 16 dress in May. The accented sales rep ( who did not identify himself) who spoke with me said he only had small sizes.
Was I talking to Simon Simon? It gets even better! They truly make your fittings a joy. They have such a beautiful selection of dresses, fair prices and the alternation was done when promised. Its now the end of June, no dress no email. He's sitting on all kinds of wealth from yours and my money.
Products used:The most beautiful wedding gown. waiting to hear from someone the sooner the better! Helen was incredibly patient and took a genuine interest in helping me. She assured me that her husband would process the order immediately. We offer wedding attire bridesmaid dresses mother of the bride dresses and prom dresses in this seasons latest styles and colors and in all lengths including mini short cocktail and full-length. My daughter was the talk of the prom; she was simply beautiful, To get someone to respond and tell me where my dress is, is like pulling teeth! Thank you Helen and Simon. 00 was nothing compared to what I normally spend. It was also suppose to be quick delivery dress, and was told it would be end of March before I received the dress. Another zipper will not work. They are in Boynton Beach, Florida and all dresses are authentic from the original designers. When looking for bridesmaid dresses, stores will not give you your sizing and measurements if you are not going to purchase from them. The quality of the dresses are great, every type of dress, every color, and the best material. I am in the entertainment field. From start to finish I bonded with Albert and he made my dresses unbelievably gorgeous. My dress, I was told via email would arrive the second week of June. I looked up what stores in i was on a major time crunch for my wedding i went to over 8 bridal shops and could not find anything until i googled madame bridal. spend an hour searching for their store until I realized they are inside the mallbrowsed the "rack" for an hour before I was even approached by a sales associate. The dress is stunning and fits perfectly!
Excellent experience! Whatever your style or event needs, we look forward to helping you find your dream gown. I do not like the new dress at all. There is none and never have been. Now they are claiming it is a special order and will not give me a refund. It was extremely frustrating to contact several retailers and no one was willing to help! Consumers satisfied with Madame Bridal most frequently mention customer service, prom dress and bridesmaid dresses.Madame Bridal ranks 18th among Wedding Dresses sites.
My daughter searched the Internet and found the dress At Madame Bridal in Boynton Beach Florida. Helen had me measure myself accurately. To the future brides don't let them ruin your day by not being a reputable business. I purchased my dress for my sons wedding through Madame Bridal. Wow! When I send messages all I get is we will let you know.
Had a problem but the owner has reached out to me to fix it.
Bridal dresses, wedding gowns, special occasion dresses and accessories. No where during the purchasing process did the website say this was a "special order". This place will be a chapter of what not to do, all negative. It needs minimal alterations as Helen stated. That being said he had no idea whom he was speaking with, nor how much money I could possibly spend with him. I also had assistance with my fitting and my purchase, and that was years ago in high school when I purchased my prom dress, Today I am representing miss global international and they still to this day provide me with excellent service. By using Sitejabber, you agree to our Terms of Service and Privacy Policy. They didn't even charge me return express shipping. I ordered my daughters prom dress initially from a different dress company, and they dropped the ball with my order. I could not find it at any salon in Michigan. On a sunday -I reached out to them and got the owner-Symon who could not have been nicer! Prom season is here, and you deserve to look and feel amazing for your big party! Sign up for our email program and stay updated on the latest mall news. i want to order a bridal dress, but a local shop says to never order online b/c the sizes could be off, or it could be a cheap chinese replica. To me the dress not even $1000. why havent you answered me for so long? They gave me a deal, over 10% off! I actually enjoyed talking with the owner who I felt genuinely wanted me to be happy with my dress. Whatever your style or event needs we look forward to helping you find your dream gown. The minute I got home, I immediately called Helen at Madame Bridal in Florida, and told her I saw the most beautiful dress while my niece was being fitted. The saleswoman wouldn't let me try it on because I didn't have an appointment. I took it to a local dress shop where the shop confirmed that the dress was a size 12 and the manufacturers label had been altered and a size 8 label sewn in.
Pardon our few wrinkles, the rain wouldn't allow her to just let it flow without being held up. The dresses arrived within the 12 weeks they estimated, but they were all too big and needed to Rehearsal Dinners, Bridal Showers & Parties. Now I'm stuck with a dress I don't even want or need. I fell in love with one dress and all the while Albert came by several times to provide some great insight. The owner is 100 years old and has seen and taken advantage of every trick in the book. Please contact our shop at 561-736-8588 and we will be happy to assist you. If you are in the south florida area please please please check them out you wont be disappointed i know i was not.
Madame Bridal helped my daughter find the perfect dress! I have always been a two and last year I wore an Evonne D in a size 4 which fit me perfectly. I decided to utilize the chat feature to inquire if Madame Bridal could help me locate the dress. I ordered my wedding dress in January. Again, in my opinion, they ship it overnight so you really have no recourse to stop it and the payment. Helen and Simon at MB are skilled experts at helping women find the "perfect dress." She said I looked like a size 2 or 4 and there was only one 4 left and I probably wouldn't be able to get this size 4 anyway. Mother of the Bride Canada. This is the professional opinion of 2 seamstresses working for us. Go back to the designer's original website and check Madame Bridal out. Brad asked me to provide him a picture of the dress. If you want great service, Madame Bridal is the place to go.
2020 Morilee LLC. All Rights Reserved. The store gives me a run around about contacting the merchant. I usually buy several of one style if I like it, but he did not have them. Just look elsewhere. Has anyone ordered from this site? $20 off of an $800 dress is hardly worth it. I stumbled upon Madame Bridal when I called there for an evening gown that I saw on Google. Our warm service and efficient delivery intervals ensure an exceptional experience regardless of the type of celebration. GOOD LUCK PEOPLE. Ive looked everywhere for a good dress and for a good price and this was the place to come. +1 561 736 8588, window.tgpQueue.add('tgpli-62e4a8cccc188'). BTW the new dress came with no receipt. All done on a Saturday night on a Holiday weekend! But he has lost a potential buyer for life without knowing or caring.
I was very stressed to find a dress for my son's Bar Mitzvah. I have learned so many lessons on this first attempt to buy a dress from a reputable retailer, that I may write a book. We also carry charming accessories for a finished look. I made a mistake with my purchase and even though it was on my end the owners of this company came through to help me they refunded me and all will definitely be shopping with them in the future this is an amazing company with beautiful selections! Very unhappy. On day six (yesterday) the item arrived. Ridiculous, in my opinion. I received it quickly along wi After scheduling an appointment and waiting 30 minutes after my arrival to even get acknowledged . See Map. Why can't bridal websites STOP taking advantage and just act more like department stores, which refund your money if you are unsatisfied or change your mind? Most online retailers wait until the items ships before charging the amount on your cc. He told me after the wedding, to just send back the original dress that I purchased. Mailbox is always full so cannot leave a message. Read Privacy Policy. Of course they tell you that you get a free pair of earrings, my $#*!. They found my number one choice dress and promised I could get it in four weeks. Thank you Madame Bridal for a beautiful experience with a beautiful family! Incredible customer service! So I guess my next step is to contact my lawyer, the news and the BBB. I called Simon and he made this transaction go smoothly and eased a worried mom.
He promised me my dress would be here in time for alterations. And will be ordering mysel again when need be! This was a very bad experience for myself (bride) and my bridesmaids from start to finish. i have tried to contact you to no avail no one is answering emails which is sad. Normally I wear a 12-14.
i wont need this dress in a month. They also carry the whole WTOO dress collection which not many other shops do, if any. It was scheduled to be delivered end of July. Don't get fooled by price and free extras, I placed an order 05/24/16. I had tried to find a dress in multiple sizes for up coming events in my field. If you order a wrong size, can u exchange? Wedding dresses are one of the most thrilling purchases women make. Was told the item will arrive no later than 4/30. I informed him that that was the response I had been receiving and that I really just needed someone to go the extra mile and assist me in finding the dress. They are a family owned business and it doesn't get any better. He went above and beyond to make me a happy bride.
I am so thankful! I have never been so upset. I am very happy with my purchase. By clicking 'Send', I agree to WeddingWires Privacy Policy and Terms of Use. I actually purchased a dress online from another retailer and had a horrible experience BUT I found Madame Bridal and I can't be more pleased. She told me even though it was Saturday evening on a holiday weekend she could order the gown. Now it appears they have blocked all of my means of communication. Shortly after he responded and stated that he would check TE tinder and update me. Madame Bridal didn't wait for me to return the first dress, they mailed out the new size ASAP, as it was getting dangerously close to my big day. All I can say is I'm so relieved it was on the lower end of my price range so I was out only a few hundred and not several hundred. No, not these people. She talked me out of going up a size as it would need too much altering. He was truly a life saver! They maintained a professional demeanor while making me feel like I was not just another dress sale. Madame Bridal has a consumer rating of 4 stars from 147 reviews indicating that most customers are generally satisfied with their purchases. i am a customer l Madame Bridal immediately corrected and kept me updated and delivered! The alterations were done the next day . Thank you for your awesome service and attention to detail. Knows style and always looking out for the bride even if it meant losing money for himself. The owner's name is Brad Simon. As one of the worlds leading brands of designer wedding dresses and evening wear, Morilee has been making your dreams come to life with the help of our amazing designer Madeline Gardner and her striking artistic visions. Plan your wedding wherever and whenever you want on the WeddingWire App. I placed on online order 3/10. Gain trust and grow your business with customer reviews. Then she told me of the one size 4 and said I would get it. With a few hiccups in the order. I cried today when I left because I will miss the staff. Brad (the owner) is not willing to work with me. My first time visiting Madame Bridal was certainly an experience to remember, the customer service is stupendous. It was a great environment. Al from Madame Bridal is absolutely the best! I will not pay these people another penny to "take it back". She took great care of me and helped me find several dresses. Fantastic experience ordering my mother of the bride dress by phone.
I will pay a tailor money to have it shortened and wear to other events. I guess dozens of positive reviews is not adequate enough for Katie F. We do not conduct business on Sitejabber. Within 10 days my gown arrived from Mon Cheri. your answer:"thank you for placing an order with us. They suck and anyone that continues to buy from them after all these negative reviews: well, I guess you don't care! I was spending ALOT of time looking for an older Mac duggal gown that several retailers could not find. Their policy is that they will exchange sizes and give you a merchandise credit on returns but if it's on sale- it is final. How does an order that doesn't even give me a shipping confirmation, as they said they would, get me a product from China so quickly? I accidentally ordered a dress that was too big. Wonder where my dress is. When I asked to return for a refund they refused. I cant afford to just throw $315.00 out the window.
She explained the gown I was inquiring about wasn't appropriate for the black tie wedding I was attending. These people are not worth taking your money like they did with me. He did just that. He would call the manufacture to make sure everything was going according to schedule. The dress arrived in Michigan within six days. Less than 30 minutes later, although the dress was special ordered and no longer available, Brad responded and provided me with the information I needed to move on and invest my time elsewhere. The week of the wedding, I realized I gained weight & the dress no longer fit. I called Madame Bridal.
Thank you so much to Mr. Simon and Madame Bridal for their amazing service and prompt delivery. Why the item arrived so quickly in my opinion is so that they can keep all your money and not refund a dime. We use cookies for analytics, personalization, and ads. I worked with Brad online and then I went into the Store and Tanya assisted me for my appointment. She is an expert on every level. I really appreciated him being willing to work with me. She was wonderful and had a great calming posture. Map Pin
I carefully took all the measurements on their size chart which indicated I should order a size 16.
To find more information about reviews and trust on Sitejabber.com please visit. Customer service is awful, was told I could return a dress in stock, once I received it and wanted to exchange they said no it was a special order! I called yesterday to find a specific bridesmaid dress for my sisters wedding. Thank you Simon! I ordered a Christina Wu bridesmaid dress size 8 and received a size 2. It was awesome to get such great customer service from someone who didn't know me and I had certainly never been into his Boynton Beach Store being I live in Chicago! I will definitely be recommending Madame Bridal to anyone I know. Unfortunately, it was too small and with a no return policy we worried we would not be able to return the dress for a bigger size. However, working with a small business and talking directly to the owner, he accepted the return and we have the size she needs on the way for her big day! Tip for consumers:Be very careful who you give your cc information to. Then, a week after my gown arrived I received stunning crystal earrings from Helen as a gift to wear with my gown. From reading some reviews online about others experiences, I am not alone in my opinions. His answer **** The end of may rolls around and my dress is still in production and because my wedding is Aug 7th I asked for my money back. I was on a major time crunch for my wedding i went to over 8 bridal shops and could not find anything until i googled madame bridal. Good luck to you then. Please don't base your collective decision on one review. My dress was ordered on March 22nd, My expected delivery day keeps getting extended. I can't wait to wear my beautiful Jovani dress and promo shoes! BE SO CAREFUL. Thank you. He had it to me within 3 days! I never received a tracking number, and had to call store to give me one. The dresses are authentic. The interior of the place is beautiful and they had the best prices. just now I am so grateful for your help. Our warm service and efficient delivery intervals ensure an exceptional experience regardless of the type of celebration. The day it was supposed to come in I called and was told that my dress had just been packed and was getting ready to sh Madame bridal are crooks. The bridal retailers will eat you alive if you are not educated in the bridal dos and don'ts. I am being told the hidden zipper for dresses that have the decoration on it have to be zipped up carefully.
The dress came in three days-direct from the manufacturer and it's a perfect fit! I went in told Albert what i was looking for and he helped me and was able to help me stay within budget. Beautiful dress and my princess is over the moon with her Princesa By Ariana Vara dress. The dress arrived and it is huge. They all work the same way. I ordered a dress on line that was too small, but was able to swap for a different style. I called Madame Bridal literally at the last minute. Also free shoes and veil are a joke you get the cheapest not nice looking shoes available. $550 lost. I am so thankful for the service and prompt resolution that working with a small business provides. I gave her my measurements and she told me I needed a size 4 and it would need minimal alterations. In addition they were very nice and helpful, the dress even came with free earrings! LOVELY, ELEGANT and PERFECT! Thank you Stephanie.
Yes i placed an order for a daymor 5001 uk16.
I held it up and just loved it. I can't access their site and they never answer their phone. If it were not for Brad, I would still be wasting time searching for the dress. I called Madame Bridal and Al answered the phone, was extremely polite and friendly from the start. That's another way for them to take your money "legally". Offering three generations worth of expertise, customer service and community passion, we delight in helping both our online patrons and local clientele discover lasting happiness with a few yards of fabric, some sewing thread and a smile. He was beyond helpful and pleasant to work with. Thank You! They shipped my dress to me in NY shortly after sending my measurements. It makes my daughter's wedding all that much sweeter! Be careful people, they also charge you a $10 drop shipment fee, and there is NO reason to pay that fee. I even contacted the warehouse in New York and was unsuccessful. The color we had chosen (teal) wasn't going to be available from the manufacture. Five days later I contacted the store and wrote an email to the owner requesting a cancellation of the order. Immediately I knew the woman that I was speaking with was incredibly honest and knowledgeable. First dress was too small, returned it, ordered and received the smaller size. Buyers beware! BUYER BEWARE! LOOK ELSEWHERE. Terms Of Use | Privacy Policy | Retailer Policy | Site Map, By continuing on this website, you consent to our use of cookies. hope you can help email lynne@kentf1.karoo.co.uk, Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. They offered to make adjustments for any dress I found but I didn't need it. Delivery was quick! Sincerely, Oh yeah, the owner told me his name is Simon. Madame Bridal prides itself on supplying buyers with authentic brand name wedding gowns straight from the salons of the designers. This place is a scam. you will receive an updated email with your expected delivery within 2 business days".
Obviously he did not wish to court me as a prospective customer in the future. The woman who helped me had me send her my measurements and came up with me wearing a size 8. Thank you so much to Mr. Simon and Madame Bridal for their amazing service and prompt delivery. I called Madame Bridal and reached the owner on my first phone call. I highly recomend Madame Bridal.
They charged immediately, even though they claimed the item would be arriving sometime before 4/30. Thank you again for the amazing service. Horrible fitting rooms, no help with trying on gowns (zipper please?) Any apprehension about this dress, don't dare worry it's perfect. I was finally told to pick out the dresses I wanted to try on. 1 photo Madame Bridal provided outstanding service and I am so grateful! I couldn't have been happier with my dress.