Steve Madden Customer Service Team, Why should consumer pay for membership? Weve helped customers in over 100 countries buy the latest products from the U.S., quickly and hassle-free. ****** said it would happen, I have email proof. MAJOR DISAPPOINTMENT! Thank you, Customer has requested to return the shoes for a full refund. The cost of the sneakers was $129.99 not including taxes and guaranteed shipping. This company responds to reviews on average within 2 days, I bought wrong size of Revert ROSE GOLD as I present was advised by customer service return, got an return slip from them & quick refund.
I should have read the reviews before I made an order with Steve Madden.
I am highly disappointed at the lack of understanding and willingness to help paying customers. Your return request must be made within 30 days of when your order was delivered and we must receive the merchandise back at the warehouse within 15 days of when the authorization was issued. Buy items from the U.S. that you can't get in your country. All handbags and accessories must have original tags attached. If your order includes several items, they may ship separately and at No tracking. I guess I'll have to take this up with my credit card company. FREE STANDARD SHIPPING SPECIAL OFFER (LIMITED TIME ONLY)Enjoy Free I honestly didnt know that that even exists especially with such a big purchase ! By the time I get the shoes summer will be gone. This company is without a doubt my favorite shoe company. For further assistance, kindly send us an email at info@stevemaddendirect.com. Take your money elsewhere cause clearly Steve Madden doesn't care about their customers if they're letting them pay $100 for dirty shoes. I havent received an explanation as to why shoes were sent twice visibly worn and damaged. Please email us at info@stevemaddendirect.com with more details regarding this so we can further advise on the issue. What a dumb way to do business. Customer has been sent a replacement pair delivered on 5/25. International Association of Better Business Bureaus. Your order will ship via UPS from our facilities to our international shipping station in Connecticut where the merchandise will be inspected and then reshipped out to you via the United States Postal Service (USPS). We are sorry for the inconvenience caused, sadly we do have a high volume of contacts at this moment and limited staff and that is causing a high queue via calls and emails, but we have sent an email regarding the order. Really happy with this team, outstanding personal communication from the word go, and everything delivered on time. After some back and forth, I was told that a full return would be processed this time due to the inconvenience and they explained that the shoes were technically clearance, but that it would be an exception for a refund to my card. We haven't concluded the investigation". I finally received the box, and to my surprise when I opened it, the wrong shoes were inside. The machine locked up on store credit and the associate said there was nothing they could do. We process, ship, and deliver packages Monday through Friday. 2 of the shoes were small, and instead of issuing a return online, I went to the store to exchange, the lady in the store was extremely sketchy. Unless otherwise stated every product for purchase on Steve Madden website should arrive to customers new. able to choose which order youd like to view and you will have an option to They should be shut down. I visited the ****** ********* location for the 1st time and purchased two shoes on 2/6/22. I still haven't received the item. shipped. Items going to Hawaii and Alaska are shipped via UPS Air and arrive within 7 business days. Extremely comfortable, at least the ones I bought, and great quality. Shipping promotion may not be combined with any other offers unless explicitly The email will include the UPS tracking number.
On the pictures you can see that my boots are basically new. I have since received 1 pair of the sandals and the other pair is now in transit.
Log in to My Account and go to the My Orders section. I have included the order # *******. This email address has already been registered for the waitlist. Most stores just eat the cost because the item didn't arrive on time as promised. The shoes are great quality I have had mine for about 1 year and a half and they look brand new one of the best shoes I have. I have reached back out TWO times since then and have still not heard back and received a label for their error. How is it I keep getting different answers? Hello Rico. How can we resolve this matter? Im beginning to think this company is totally fraudulent. Backed by the National Science Foundation, I emailed twice, with no response from Steve Madden, I've paid for my order and it's fully charged to my, HORRIBLE QUALITY - never purchasing again, Will NEVER ORDER from STEVE MADDEN/ update 6/15/21, STILL NO PRODUCTS AND NO REFUND after 2 months, Lost my package, now want me to wait 3 months to get them re sent, Poor Quality. Hello Lilia. Please accept our sincere apologies for this unpleasant situation. The associates said that the store manager was on vacation and the shift manager present was in bad mood in the back and there was nothing no one could do for me in the store. I even offered to drive to a store! Our team will look into your issue as soon as possible. AND, yes, know the order numbers! They came with extreme creases, and there was even a stain on the inside of the left boot with hair attached. It shouldn't be stressful to buy shoes but somehow Steve Madden made it possible, Hello Jackie. Will they be the size you ordered? I want a full refund now for items I havent received! Lasership is THE WORST. 2022, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Tell us what you're after here and we'll get back to you with a free custom quote within 24 hours. Free Shipping promotion shipping confirmation emails will let you know how much of your order has Hello Patrice. You can also check the status of your order anytime by clicking on the Order Tracking link in the footer of every page on this site or by logging in to My Account and going to My Orders. Only one promotional code can be used per order. Truly unbelievable how petty a big corporation like Steve Madden is. If you can't find what you're looking for, get in touch and we'll personally source the item for you! I've been contacting them steadily for 2 months and still NO REFUND. Click here to view our full Return Policy. You will be sent We are sincerely sorry for this unpleasant situation! Browse millions of products from hundreds of popular U.S. stores directly from our website. I received the black Maxima-R tennis shoe as a Christmas gift. Clearance items, shipping fees and sales tax are not counted towards the Territories, Nunavut, and Yukon. Free Shipping promotion is only valid for shipping addresses in the United States excluding Alaska, Hawaii, US Virgin Islands, Puerto Rico, Guam, military and air force bases. Steve Madden has a consumer rating of 1.19 stars from 160 reviews indicating that most customers are generally dissatisfied with their purchases. Standard Shipping Please allow 3-6 business days from date of dispatch for SYD, VIC, QLD, ACT metro regions. For further assistance, kindly send us an email at info@stevemaddendirect.com. Given that the other reviews also paint a disastrous image of the quality once you actually receive your order, I would advise NOT TO ORDER ANY STEVE MADDEN PRODUCTS, EVER. Log in to My Account and go to the My Orders section. I've been calling the store since Sunday and no one picks up the phone. Sincerely, Steve Madden Customer Service Team. They said they didn't have any. Pair 2 has been sitting since may 28,2021 with only a shipping label created, no movement what so ever. I had ordered the Lawrence Pastel multi shoes about three months ago on a pre-sale.
I absolutely adore this gorgeous sneaker and its comfort. Oh and still no word on the rest of my order. We reached out to the customer and, as she requested, a replacement pair was shipped. Gave me a hard time about the return label. i generated an electronic return but a label was never sent to me. So that we can deliver your purchases to you as efficiently For further assistance, kindly send us an email at info@stevemaddendirect.com. Hello. , your personal shopper, can help you buy products direct from the official USA Steve Madden online store and ship them to your doorstep, no matter where you are in the world. Note: It is the responsibility of the customer to ensure postal details are correct. It has not been more than a year since I purchased the shoes. Please try again later. They then said they didnt get my shoes back and I provided them with the label that shows the date my shoes were received by their warehouse; which they confirmed. * Two Day and Next Day orders must be submitted by 1:00 PM EST. Please allow up to 8-12 business days from date of dispatchfor Far North QLD, Country WA, NT. Still no email. Good quality of shoes thank you. Please enter your email below to receive an update once the item is back in stock! Please allow 1-2 weeks for delivery. Steve Madden Customer Service Team. They said they will investigate. As a matter of policy, BBB does not endorse any product, service or business. is shipped that will include the Canada Post tracking number. Returns will be refunded to the original method of payment. Xpresspost 1-3 days shipping is not available for the three territories; Most items are available to ship in 1-2 business days unless otherwise Hello Lori. So heartbroken that I have been treated this way.
Steve Madden accommodated the customer with a replacement pair that was delivered on 5/25/2022. We gladly accept returns on unworn merchandise within 30 days of delivery. The quality of the shoe should be better and last longer than 2 months, especially for the cost. Note that complaint text that is displayed might not represent all complaints filed with BBB some consumers may elect to not publish the details of their complaints, some complaints may not meet BBBs standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. track the order. Hello. I purchase all my nice heels and sandals from this company. I was so upset I immediately contacted Steve Madden Customer Service. However, again someone named ****** said in an email I have saved, I would be refunded 5/27/22. Christmas, and Boxing Day. The bottom soles are splitting. Please allow 4-7 business days from date of dispatchfor NSW, VIC, ACT, QLD, TAS, Country regions, SA & WA metro regions. From purchasing to receiving my parcel, the whole shopping experience is smooth and perfect. She has been provided with a pre-paid return label to ship the product back. Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members.