When damp, raise shade tightly to recrisp pleats. Specifically, we warrant the Simplicity motors and controls to be free from defect in material and workmanship under normal and proper use for a periods of 5 years commencing with the date stamped on each product. considers these things as normal wear and tear and residential applications carry a three year limited warranty. Once materials have been cut, orders CAN NOT be cancelled. All moving parts, such as cords, will eventually wear out and fabric may fray. Thought you would like to know Got the Sun Guardian screen and got it up it works great and looks great. Available in8 colors: Gray, Black, Bronze, White, Ivory, Light Beige, Dark Beige, & Sand, Snap Track Cover is removable (good if you are embedding into stone.). Gap on Crank side is 2 1/2, gap on idler end is 1 1/2. 15% restocking fee for return of components (i.e., motors, replacement clutches, chains. Make sure to hose downtracks first if you have not operated the shades for a while. Motorized Components: One year. Comes standard with an 8 power cord (16 or 32 can be ordered). These are radio controlled with built in radio receiver. Its not recommended to put motors any closer together than 19, instead place them on opposite ends. The timer allows for automatic control of your shades based your individual needs. Citadel shades require a housing box that matches the sidetracks, scroll down to select the powder coat samples. is found to be defective in materials or workmanship, we will, at our discretion, repair, replace or refund the cost of a product which fails to conform to this limited warranty. Comes with wall mounted bracket with magnetic hold. Operate the shade slowly to be sure the roll is correct; stop at once if the material runs to one side. If the Somfy product fails within this 5 year period, Somfy will repair or replace it free of charge through your end product supplier. There is a 1 3/8 gap on the motor side, and a 1 1/2 gap on the idler end. Avoid rubbing too hard. Exterior Solar Shades are the best defense against the heat. Do notcut motor wires shorter than 18 as you will cut the antenna and seriously reduce the range of the remote. Please print or download for your needs. There is a 1/8 gap between the side channel and the fabric on each side. I think you deserve kudos for your efforts, follow thru, and resultsyou have a lot of good people helping make that happen. These guidelines take into consideration the heightened sensitivities of school populations. It will retract when light dims because of nightfall, clouds, shadows trees etc, If sun sensor has lowered shade but wind exceeds your setting the wind sensor will override the sun sensor and raise the shade, Once wind is reduced to below your setting for 15 minutes with sun shining on the sensor, the shade will lower, Passing clouds could possibly raise and lower shade many times a day with the wind sensor also raising it for wind, You may disconnect the sun sensor and operate it manually, but you cant disconnect the wind sensor as the shade will search for a signal from a disconnected wind sensor every hour and behave erratically, Requires Soliris hand- held remote to set sun sensor which can also be used to program limit stops (wall mounted remotes cant do it), These are solar powered so no need to plug in sensors, Set rain sensor from condensation/fog to heavy rain; snow will also activate it. Fabric zips into side channels. If the product requires warranty service it must be returned to OEM together with the original sales slip or other valid proof of the original date of purchase. Due to these variations we recommend that when identical products and colors are to used for more than one opening, that they all be ordered at the same time. (Excessive Heat sources include, but not limited to: magnification of sun light through cubes of glass, heaters of any kind, ovens, candles, lighting fixtures, etc.) Rinse thoroughly with water. NEVER USE: Windex, Rain-X, Pledge, Plexus, Simple Green, Orpine, car wax or any other harsh cleaner. By adding your shades we now can use it all day all year. If reported within 60 days of receipt of the original order, replacement parts/shipping are free of charge. Stop and raise the shade again to re-engage the fabric and lower again. NEVER use a Windex-type ammonia cleaner. Use voice commands with Google Assistant and Amazon Alexa products. What causes this and how do I fix it? 
Gap on Crank side is 1 7/8, gap on idler end is 1 1/2. The 3% and 5% openness are best for early morning and late afternoon blinding sun. 16 channels to operate up to 15 individually or in a group; Motors can be reset from the remote important feature for very tall shades, We recommend ordering the hand-held remote for easier programming of limit stops, Low voltage device, in most cases doesnt require an electrical box, If used with 1 shade, timer can be used to set limit stops, Multiple shades require multi-channel remote to set limit stops, Can be set to raise and lower shades once a day only, If used in conjunction with wind sensor, wind sensor will lower and raise, use remote to lower after wind dies down, Must order Soliris hand-held remote to set sun sensor and program limit stops (not wall mounted), Wind and Sun/Wind Sensors automatically retract shades between 6-31 mph, Sensors plug into a grounded outlet, best to have one for each direction shades are facing as wind comes at them differently, Shades will lower when wind higher than your setting is sensed for 2 minutes, or when enough light is sensed. The finished product is exactly what we talked about and designed. Dear Debby, The power cord & plug come separate to cut to the appropriate length. Housing must be level. OEM disclaims all other warranties, whether arising by law or otherwise, including but not limited to the implied warranties and fitness for a particular purpose. Stop the shade if it is not operating correctly. The 3% openness Grande Shades were absolutely the right choice for the hot bright Texas sun. Somfy motors can be reset from the remote, so its a better fit for hard to reach shades & second story applications. All fabric, including fabric vanes, panels, inserts, and shades carry a five year warranty. Darker colors provide sharper outward visibility and 10% more heat rejection than lighter colors. They started in Europe as a way to keep buildings cool. When intensive cleaning is required the colored (room) side can be cleaned with a wet cloth. Expedited shipping for replacement parts. Now we can comfortably use two west-facing rooms a sunroom and a bedroom during the heat of the day. We have never seen anything packaged with such attention to detail as your shades. We will warranty batteries for up to 3 months from date of purchase; batteries are not covered by the 5 year warranty. Gap is the same on each side for motorized shades. Thanks! , The installation went smoothly. The limited lifetime warranty is extended to the original residential purchaser only, or for the original purchaser of shades installed in commercial, institutional, or multi-tenant facilities in the original window for which it was installed. The sidetracks for the CITADEL Classicare each 2 wide.
The header and columns of your structure must be completely flush, level and plumb with each other (any protrusions will need to be addressed such as lips, bolts, nail heads or trim). Good for low light areas. The shade glides up and down smoothly and can be stopped at desired position. Commercial applications carry a five year warranty on both fabric and moving parts. Policy is subject to change without notice. Loss of pleating is not covered if the product is not being cycled (held in the raised position a portion of the time). The opening should have no more than 1 difference between widest and narrowest dimension. The pile brush is available in 5, 1 or 2. North Solar Screen cannot be responsible for dye lot variances. I just wanted to write and let you all know how much your Verosol Silver Screen shades are helping us stay cool! For more detailed installation instructions see our installation tab, The shade mounts to the front face of your header beam on the interior or exterior of your structure. Do NOT use oil based lubricants as these will cause dirt to build up and affect the way the zipper operates. Good luck going forward, we know your business will be successful., Dear Debby, Once winds have lowered below your setting for 20 minutes, you can control the shade with your remote. NOT COVERED: Vandalism, improper operation, customer installation, any installer fees (North Solar Screen will not assume responsibility for any labor installation problems, including NBI and installation of replacement of in-warranty parts), wear on cords, scuffing/scratching of mylar film, chains pulleys and locks, rusting of dcor bar, change of color from continued exposure to strong sunlight, damage to exterior shade and/or motor when not retracted in windy conditions.
Defects occurring in OEMs sole judgment as a result of 1) improper installation 2) abuse or misuse 3) normal wear and tear or 4) maintenance and care not in accordance with the instructions included with the product are not covered under the warranty. Most shades under 84 wide take 3, while all shades over 84 take 4. The bungee cords work well to hold them down against the wind. 
We feel good about conserving energy and almost certainly trimming our cooling bill.. Minimum clear height above opening is 4 1/2, We will add 5 to your opening width for the side tracks. **Shades larger than 96 wide x 94 high will require a horizontal sonically welded seam approximately tall . Blackout cellular fabric is easy to care for. Compatible with IOS 11.0+ and Android 7.0+, Works with with Amazon Alexa, IFTTT, Phillips Hue, Samsung SmartThings, and Google Assistant, Compatible with most third-party systems such as Control4, Crestron, Savant, Elan, RTI, URC, and Brilliant, Maintains motor/device settings even during a power failure, Requires regular radio hand-held remote for initial programming and to set limit stops, Must be within range of 25-35ft from shade; Somfy recommends at least one TaHoma interface per room or zone, and up to 10 gateways in one home to increase the range, TaHomas performance is directly related to health and reliability of the WiFi network, Create scenes by grouping multiple channels together; create schedules by setting one or more scenes on a timer. They look great, we really like them, as advertised, they block a lot of the sun, but lets the breeze go thru, and you can see thru them. 8. Shades should be lowered during calm conditions so the zippers dont bind. The CITADEL Classic Zipper Track sets the new standard of excellence in custom built high wind shades. If shipping damage exception number is not obtained from carrier, all damaged/missing parts are replaced free of charge if reported within 4 business days of delivery. Dry by hanging the shade in a rolled-down position. Standard Hardware: One year (Brackets, rings, handles, restringing)
How Our Shades Are Meticulously Assembled and Packed. They have also been certified to meet or exceed the stricter emission guidelines for GREENGUARD Children and Schools. We are EXTREMELY happy with North Solar Screens. Again, these are custom products and CANNOT be returned for reasons other than warranty repair or service. Housing box, crank or motor: 5 1/2 (9 if fitting this in a pocket). If fully enclosing the structure one should be ordered with a crank or one opening left uncovered as an emergency egress. Commercial applications carry a five year warranty on both fabric and moving parts. National Fire Protection Association NFPA No. We are very impressed with the professional and courteous way we were treated from the first phone call until the shipment arrived. Battery life is estimated based on raising and lowering the shade once daily. Most stains can be blotted with a damp sponge and mild detergent. Please see our slide show on the Products Page that shows how carefully and meticulously our shades are manufactured and shipped. The roller/headrail should be ordered narrower than the opening for an inside mount (1/2 narrower is recommended).
This limited warranty does not cover transportation costs to and from the retailer, costs of removal, re-measure, or re-installation of product, or any incidental or consequential damages. 7. As I told you and you will see, the improvementis remarkable. Reverse the direction and inspect the track for. Once the wind speed has lowered to below your setting and has remained lower for 20 minutes, you will be able to control your shade with your remote. Returns MUST be shipped in a box and packed well to prevent damage. Returns MUST be put in a box and then shipped to us.
The tracks will be several inches longer than needed to allow for any variances. Fascia: Either 3 or 4. or its licensed fabricators or distributors be liable for incidental or consequential damages, or for any other damage, loss or expense, cost or fee associated with such damage. Sensors automatically retract shades between 6-31 mph, Sensors plug into a grounded outlet, set limit stops with any XQ5 remote, Locate sensor at least 24 away from the motor and up to 30 away, Requires the SOL one channel remote to turn sensor function on and off. Our Return Policy: When shades are ordered from North Solar Screen, our shade materials must be cut to fit. Average battery life is about 1.5-2 years depending upon those factors. Housing must be level. Let the shade air dry before rolling it up. Another solution is to lower the shade until the roller is exposed. We truly love this shade. If motor fails in the first 60 days, we will send you a new motor and label for sending the bad motor back no charge. Loss of pleating is not covered if the product is not being cycled (held in the raised position a portion of the time). Do Not Use Detergents. It will age the film and leave additional chemicals on the surface, compromising the optical clarity of the material. Sponge with a solution of one cup mild detergent with one cup household bleach in three gallons of water. Our new Grande Shade is installed and working perfectly. The best way to maintain the optical clarity of film shades is to avoid the dust adhesion caused by the natural static that occurs with all mylar shades. All wood alloy and faux wood slats carry a five year warranty. For wrong size you must send photos showing the product being measured. Contact us for specific information about your particular order.Bottom bar and end caps extend 1/45/16 wider than the actual cloth. Exposed Roll, Motor: Fabric is 2 5/8 narrower than brackets. The darker the material, the less visible the seam. If you have trouble with your motor, contact North Solar Screen and let us have you work with Tech Support. Light vacuuming initially to remove the airborne particles followed by cold water with a mild non-ammoniated liquid detergent on a standard sponge. For PVC Shades 4 Housing box: Fabric is 2 narrower than the end caps of the box. Thicker industrial strength zippers and broadened fabric retention bands create a more powerful bond. Drawings/Specs Schematics (Tech Information PDFs). Shades must NOT be left down in winds greater than the product is rated for. Wireless battery operated wall switch that avoids cutting into drywall. The 5 channel has five separate channels plus an all button.. The tracks must be hosed down on a regular basis to make sure they are clear of dirt and debris before lifting or lowering the shade, or it will not function correctly. I thought I would let you know that last summer when the temp was 100 plus outside my husband measured the temperature of the glass of the west facing slider with an infared thermometer then we pulled the transparent solar shade and measured again and there was a 30 degree difference. The warranty does not include any conditions or damages resulting from accidents, alterations, misuse, abuse, misapplication, improper handling, installation, repairs, operation or cleaning, exposure to any and all natural and manufactured excessive heat sources. Comes standard with a 9 power cord (24 can be ordered). Vinyl should be cleaned regularly. If expedited shipping is desired, you may pay the difference between Ground and expedited shipping. The gap on both sides is 1 1/2 on each side. If it is determined that the cause is weather or installation related, you will need to purchase replacement parts and pay for shipping regardless of when you report it. We deduct 3/4 when mounting inside your opening to ensure the shade will fit, Any protrusions inside your opening or on the header beam including lips, bolts, nail heads or trim will need to be addressed, Opening should have no more than 1 difference between widest and narrowest dimensions, Suntex 97 - 3% Openness (10 Year Warranty), Suntex 95 - 5% Openness (10 Year Warranty), Suntex 90 - 10% Openness (10 Year Warranty), Motors, remotes, sensors, controls, for 5 years, Cranks, housings, side rails, cables, cable hardware, fabric seams, for 10 years. Attached are two pictures of the roller shades that we purchased from you in May 2011. There is no gap. Group shades into rooms, and choose favorite, scenarios, and individual schedules. If surface mounting consecutive shades, the posts must be at least 5 wide to fit tracks side by side with gap between. Motorized shades do NOT have a manual override so if there is power out you will not be able to fully raise the shade. Seal out the weather, wind, insects and critters from a covered patio, lanai, pergola, porch, gazebo, outdoor kitchen or other covered roof area. Exterior Solar Shades are the best defense against the heat. Avoid rubbing too hard. We reserve the right to request specific pictures/videos detailing the problem to send to our factory for inspection and final decision. Estimated battery life for a single 12 volt wand is about 1-1.5 years. Q: Will Solar Shades save me money? Avoid skin and eye contact when working with bleach solutions. Avoid rubbing too hard. My wife and I are truly happy with our outdoor solar screens that were installed several weeks ago. Specifically, Somfy warrants its motors and controls to be free from defects in material and workmanship under normal and proper use for a period of 5 years commencing with the date stamped on each product. RollApp only works with Google Home and Amazon Alexa. Ive enclosed a couple photos of the screens taken at 4pm with the hot, bright sun blasting away, but is nice and shady and cool on the patio, thanks to North Solar Screens shades! We reserve the right to request specific pictures/videos detailing the problem to send to our factory for inspection and final decision. Under no circumstances are installer fees covered, regardless of whether it is a warranty issue or not. We are enjoying our Nothing got wet nor ruined. Full CITADEL Use & Care Instructions Verosol fabrics are also easy to maintain dust can be removed with a soft feather duster or vacuuming with a soft brush at the lowest position. Motorized shades do NOT have a manual override so if there is power out you will not be able to fully raise the shade. 6. Before using anything stronger than mild detergent and lukewarm water, test an unobtrusive corner of the shade. We may request photos of what you received. Not as ordered means wrong size, color, fabric, lift system, cable anchor hardware, etc. Rinse thoroughly with clear water and air dry by hanging shade in a roll down position. Therefore rips, tears, or cuts in the fabric were either caused by the shipping company, opening the boxes with knives or scissors, or happened during installation. zippers and PVC inserts inside the rails with a dry silicone spray regularly to ensure smooth operation. or its licensed fabricators or distributors be liable for incidental or consequential damages, or for any other damage, loss or expense, cost or fee associated with such damage. Defective means fabric mis-weave, bad powder coat finish, lumpy seams, non- working motors or remotes, or non-working crank gears at installation time. North Solar sent us samples quickly, and answered all our questions about using these shades in the unconventional way we had in mind. Fabric and motor warranties are unchanged. All moving parts, such as cords, will eventually wear out and fabric may fray. Due to monitor and/or video card differences, subtle variations in color and surface texture may not be fully revealed. All wood alloy and faux wood slats carry a five year warranty. Just wanted to let you know we received and installed our solar screen and it looks great. Clean the surface carefully to make sure there is nothing abrasive on the clear vinyl window by flushing with clear water. There is a +/- 1/8 production tolerance. The warranty herein is in lieu of all other warranties, oral or written, express or implied, including but not limited to the implied warranties of fitness for use. DO NOT ROLL SHADES DOWN IN WINDY CONDITIONS! We will warranty batteries for up to 3 months from date of purchase; batteries are not covered by the 5 year warranty. If after going through trouble shooting steps, Tech Support tells you you need a replacement motor, let us know. If you accidentally scratch the clear vinyl window, you can polish the scratches away using Sumner Labs 210 Scratch remover. Get daytime privacy with full vision out. Dear Debby, You can program up to 6 groups of 15 channels each. It must be corrected immediately or the shade material, telescoping over the end, will rub the shade brackets and get damaged. This limited warranty does not cover transportation costs to and from the retailer, costs of removal, re-measure, or reinstallation of product, or any incidental or consequential damages. This warranty does not cover variation in color, grain, or texture in natural wood products nor excessive warping of wood slats in high humidity areas. Each scenario can automate the ascent, descent and preset controls, with the ability to repeat any day of the week and set vacation modes, Multi-Channel to operate up to 4 individually or as a group. Inspect all cartons immediately for damage. These dye lot variations are common to the manufacturing process, and are within industry tolerances. Gap is larger on the chain side than the idler end. Limited by weight that can be added to Classic bottom bar. Determined upon the shade material of choice there are two different ways to clean your indoor shades. Exposed Roll, Motor: Fabric is 3 narrower than brackets.
Keep tracks clear of dirt and debris. Color Disclaimer for All Shades We always recommend that you received samples before ordering your shades. Normal wear and tear, wear from fabric rubbing on walls, posts, or any part of the structure theshade is mounted on, extra bolts you wrongly installed on the shade, or any damage caused by the bottom weight bar hitting posts, walls, etc. If it is determined that a factory defect caused it, if reported before 60 days from receipt of the original order, replacement parts and shipping are free. Do this on small surfaces to ensure shade is completely dry before re-rolling back around the tube, otherwise permanent marking of the film surface may occur.
Gap on Crank side is 1 7/8, gap on idler end is 1 1/2. The 3% and 5% openness are best for early morning and late afternoon blinding sun. 16 channels to operate up to 15 individually or in a group; Motors can be reset from the remote important feature for very tall shades, We recommend ordering the hand-held remote for easier programming of limit stops, Low voltage device, in most cases doesnt require an electrical box, If used with 1 shade, timer can be used to set limit stops, Multiple shades require multi-channel remote to set limit stops, Can be set to raise and lower shades once a day only, If used in conjunction with wind sensor, wind sensor will lower and raise, use remote to lower after wind dies down, Must order Soliris hand-held remote to set sun sensor and program limit stops (not wall mounted), Wind and Sun/Wind Sensors automatically retract shades between 6-31 mph, Sensors plug into a grounded outlet, best to have one for each direction shades are facing as wind comes at them differently, Shades will lower when wind higher than your setting is sensed for 2 minutes, or when enough light is sensed. The finished product is exactly what we talked about and designed. Dear Debby, The power cord & plug come separate to cut to the appropriate length. Housing must be level. OEM disclaims all other warranties, whether arising by law or otherwise, including but not limited to the implied warranties and fitness for a particular purpose. Stop the shade if it is not operating correctly. The 3% openness Grande Shades were absolutely the right choice for the hot bright Texas sun. Somfy motors can be reset from the remote, so its a better fit for hard to reach shades & second story applications. All fabric, including fabric vanes, panels, inserts, and shades carry a five year warranty. Darker colors provide sharper outward visibility and 10% more heat rejection than lighter colors. They started in Europe as a way to keep buildings cool. When intensive cleaning is required the colored (room) side can be cleaned with a wet cloth. Expedited shipping for replacement parts. Now we can comfortably use two west-facing rooms a sunroom and a bedroom during the heat of the day. We have never seen anything packaged with such attention to detail as your shades. We will warranty batteries for up to 3 months from date of purchase; batteries are not covered by the 5 year warranty. Gap is the same on each side for motorized shades. Thanks! , The installation went smoothly. The limited lifetime warranty is extended to the original residential purchaser only, or for the original purchaser of shades installed in commercial, institutional, or multi-tenant facilities in the original window for which it was installed. The sidetracks for the CITADEL Classicare each 2 wide. The header and columns of your structure must be completely flush, level and plumb with each other (any protrusions will need to be addressed such as lips, bolts, nail heads or trim). Good for low light areas. The shade glides up and down smoothly and can be stopped at desired position. Commercial applications carry a five year warranty on both fabric and moving parts. Policy is subject to change without notice. Loss of pleating is not covered if the product is not being cycled (held in the raised position a portion of the time). The opening should have no more than 1 difference between widest and narrowest dimension. The pile brush is available in 5, 1 or 2. North Solar Screen cannot be responsible for dye lot variances. I just wanted to write and let you all know how much your Verosol Silver Screen shades are helping us stay cool! For more detailed installation instructions see our installation tab, The shade mounts to the front face of your header beam on the interior or exterior of your structure. Do NOT use oil based lubricants as these will cause dirt to build up and affect the way the zipper operates. Good luck going forward, we know your business will be successful., Dear Debby, Once winds have lowered below your setting for 20 minutes, you can control the shade with your remote. NOT COVERED: Vandalism, improper operation, customer installation, any installer fees (North Solar Screen will not assume responsibility for any labor installation problems, including NBI and installation of replacement of in-warranty parts), wear on cords, scuffing/scratching of mylar film, chains pulleys and locks, rusting of dcor bar, change of color from continued exposure to strong sunlight, damage to exterior shade and/or motor when not retracted in windy conditions.
Defects occurring in OEMs sole judgment as a result of 1) improper installation 2) abuse or misuse 3) normal wear and tear or 4) maintenance and care not in accordance with the instructions included with the product are not covered under the warranty. Most shades under 84 wide take 3, while all shades over 84 take 4. The bungee cords work well to hold them down against the wind. We feel good about conserving energy and almost certainly trimming our cooling bill.. Minimum clear height above opening is 4 1/2, We will add 5 to your opening width for the side tracks. **Shades larger than 96 wide x 94 high will require a horizontal sonically welded seam approximately tall . Blackout cellular fabric is easy to care for. Compatible with IOS 11.0+ and Android 7.0+, Works with with Amazon Alexa, IFTTT, Phillips Hue, Samsung SmartThings, and Google Assistant, Compatible with most third-party systems such as Control4, Crestron, Savant, Elan, RTI, URC, and Brilliant, Maintains motor/device settings even during a power failure, Requires regular radio hand-held remote for initial programming and to set limit stops, Must be within range of 25-35ft from shade; Somfy recommends at least one TaHoma interface per room or zone, and up to 10 gateways in one home to increase the range, TaHomas performance is directly related to health and reliability of the WiFi network, Create scenes by grouping multiple channels together; create schedules by setting one or more scenes on a timer. They look great, we really like them, as advertised, they block a lot of the sun, but lets the breeze go thru, and you can see thru them. 8. Shades should be lowered during calm conditions so the zippers dont bind. The CITADEL Classic Zipper Track sets the new standard of excellence in custom built high wind shades. If shipping damage exception number is not obtained from carrier, all damaged/missing parts are replaced free of charge if reported within 4 business days of delivery. Dry by hanging the shade in a rolled-down position. Standard Hardware: One year (Brackets, rings, handles, restringing) How Our Shades Are Meticulously Assembled and Packed. They have also been certified to meet or exceed the stricter emission guidelines for GREENGUARD Children and Schools. We are EXTREMELY happy with North Solar Screens. Again, these are custom products and CANNOT be returned for reasons other than warranty repair or service. Housing box, crank or motor: 5 1/2 (9 if fitting this in a pocket). If fully enclosing the structure one should be ordered with a crank or one opening left uncovered as an emergency egress. Commercial applications carry a five year warranty on both fabric and moving parts. National Fire Protection Association NFPA No. We are very impressed with the professional and courteous way we were treated from the first phone call until the shipment arrived. Battery life is estimated based on raising and lowering the shade once daily. Most stains can be blotted with a damp sponge and mild detergent. Please see our slide show on the Products Page that shows how carefully and meticulously our shades are manufactured and shipped. The roller/headrail should be ordered narrower than the opening for an inside mount (1/2 narrower is recommended).
This limited warranty does not cover transportation costs to and from the retailer, costs of removal, re-measure, or re-installation of product, or any incidental or consequential damages. 7. As I told you and you will see, the improvementis remarkable. Reverse the direction and inspect the track for. Once the wind speed has lowered to below your setting and has remained lower for 20 minutes, you will be able to control your shade with your remote. Returns MUST be shipped in a box and packed well to prevent damage. Returns MUST be put in a box and then shipped to us.
The tracks will be several inches longer than needed to allow for any variances. Fascia: Either 3 or 4. or its licensed fabricators or distributors be liable for incidental or consequential damages, or for any other damage, loss or expense, cost or fee associated with such damage. Sensors automatically retract shades between 6-31 mph, Sensors plug into a grounded outlet, set limit stops with any XQ5 remote, Locate sensor at least 24 away from the motor and up to 30 away, Requires the SOL one channel remote to turn sensor function on and off. Our Return Policy: When shades are ordered from North Solar Screen, our shade materials must be cut to fit. Average battery life is about 1.5-2 years depending upon those factors. Housing must be level. Let the shade air dry before rolling it up. Another solution is to lower the shade until the roller is exposed. We truly love this shade. If motor fails in the first 60 days, we will send you a new motor and label for sending the bad motor back no charge. Loss of pleating is not covered if the product is not being cycled (held in the raised position a portion of the time). Do Not Use Detergents. It will age the film and leave additional chemicals on the surface, compromising the optical clarity of the material. Sponge with a solution of one cup mild detergent with one cup household bleach in three gallons of water. Our new Grande Shade is installed and working perfectly. The best way to maintain the optical clarity of film shades is to avoid the dust adhesion caused by the natural static that occurs with all mylar shades. All wood alloy and faux wood slats carry a five year warranty. For wrong size you must send photos showing the product being measured. Contact us for specific information about your particular order.Bottom bar and end caps extend 1/45/16 wider than the actual cloth. Exposed Roll, Motor: Fabric is 2 5/8 narrower than brackets. The darker the material, the less visible the seam. If you have trouble with your motor, contact North Solar Screen and let us have you work with Tech Support. Light vacuuming initially to remove the airborne particles followed by cold water with a mild non-ammoniated liquid detergent on a standard sponge. For PVC Shades 4 Housing box: Fabric is 2 narrower than the end caps of the box. Thicker industrial strength zippers and broadened fabric retention bands create a more powerful bond. Drawings/Specs Schematics (Tech Information PDFs). Shades must NOT be left down in winds greater than the product is rated for. Wireless battery operated wall switch that avoids cutting into drywall. The 5 channel has five separate channels plus an all button.. The tracks must be hosed down on a regular basis to make sure they are clear of dirt and debris before lifting or lowering the shade, or it will not function correctly. I thought I would let you know that last summer when the temp was 100 plus outside my husband measured the temperature of the glass of the west facing slider with an infared thermometer then we pulled the transparent solar shade and measured again and there was a 30 degree difference. The warranty does not include any conditions or damages resulting from accidents, alterations, misuse, abuse, misapplication, improper handling, installation, repairs, operation or cleaning, exposure to any and all natural and manufactured excessive heat sources. Comes standard with a 9 power cord (24 can be ordered). Vinyl should be cleaned regularly. If expedited shipping is desired, you may pay the difference between Ground and expedited shipping. The gap on both sides is 1 1/2 on each side. If it is determined that the cause is weather or installation related, you will need to purchase replacement parts and pay for shipping regardless of when you report it. We deduct 3/4 when mounting inside your opening to ensure the shade will fit, Any protrusions inside your opening or on the header beam including lips, bolts, nail heads or trim will need to be addressed, Opening should have no more than 1 difference between widest and narrowest dimensions, Suntex 97 - 3% Openness (10 Year Warranty), Suntex 95 - 5% Openness (10 Year Warranty), Suntex 90 - 10% Openness (10 Year Warranty), Motors, remotes, sensors, controls, for 5 years, Cranks, housings, side rails, cables, cable hardware, fabric seams, for 10 years. Attached are two pictures of the roller shades that we purchased from you in May 2011. There is no gap. Group shades into rooms, and choose favorite, scenarios, and individual schedules. If surface mounting consecutive shades, the posts must be at least 5 wide to fit tracks side by side with gap between. Motorized shades do NOT have a manual override so if there is power out you will not be able to fully raise the shade. Seal out the weather, wind, insects and critters from a covered patio, lanai, pergola, porch, gazebo, outdoor kitchen or other covered roof area. Exterior Solar Shades are the best defense against the heat. Avoid rubbing too hard. We reserve the right to request specific pictures/videos detailing the problem to send to our factory for inspection and final decision. Estimated battery life for a single 12 volt wand is about 1-1.5 years. Q: Will Solar Shades save me money? Avoid skin and eye contact when working with bleach solutions. Avoid rubbing too hard. My wife and I are truly happy with our outdoor solar screens that were installed several weeks ago. Specifically, Somfy warrants its motors and controls to be free from defects in material and workmanship under normal and proper use for a period of 5 years commencing with the date stamped on each product. RollApp only works with Google Home and Amazon Alexa. Ive enclosed a couple photos of the screens taken at 4pm with the hot, bright sun blasting away, but is nice and shady and cool on the patio, thanks to North Solar Screens shades! We reserve the right to request specific pictures/videos detailing the problem to send to our factory for inspection and final decision. Under no circumstances are installer fees covered, regardless of whether it is a warranty issue or not. We are enjoying our Nothing got wet nor ruined. Full CITADEL Use & Care Instructions Verosol fabrics are also easy to maintain dust can be removed with a soft feather duster or vacuuming with a soft brush at the lowest position. Motorized shades do NOT have a manual override so if there is power out you will not be able to fully raise the shade. 6. Before using anything stronger than mild detergent and lukewarm water, test an unobtrusive corner of the shade. We may request photos of what you received. Not as ordered means wrong size, color, fabric, lift system, cable anchor hardware, etc. Rinse thoroughly with clear water and air dry by hanging shade in a roll down position. Therefore rips, tears, or cuts in the fabric were either caused by the shipping company, opening the boxes with knives or scissors, or happened during installation. zippers and PVC inserts inside the rails with a dry silicone spray regularly to ensure smooth operation. or its licensed fabricators or distributors be liable for incidental or consequential damages, or for any other damage, loss or expense, cost or fee associated with such damage. Defective means fabric mis-weave, bad powder coat finish, lumpy seams, non- working motors or remotes, or non-working crank gears at installation time. North Solar sent us samples quickly, and answered all our questions about using these shades in the unconventional way we had in mind. Fabric and motor warranties are unchanged. All moving parts, such as cords, will eventually wear out and fabric may fray. Due to monitor and/or video card differences, subtle variations in color and surface texture may not be fully revealed. All wood alloy and faux wood slats carry a five year warranty. Just wanted to let you know we received and installed our solar screen and it looks great. Clean the surface carefully to make sure there is nothing abrasive on the clear vinyl window by flushing with clear water. There is a +/- 1/8 production tolerance. The warranty herein is in lieu of all other warranties, oral or written, express or implied, including but not limited to the implied warranties of fitness for use. DO NOT ROLL SHADES DOWN IN WINDY CONDITIONS! We will warranty batteries for up to 3 months from date of purchase; batteries are not covered by the 5 year warranty. If after going through trouble shooting steps, Tech Support tells you you need a replacement motor, let us know. If you accidentally scratch the clear vinyl window, you can polish the scratches away using Sumner Labs 210 Scratch remover. Get daytime privacy with full vision out. Dear Debby, You can program up to 6 groups of 15 channels each. It must be corrected immediately or the shade material, telescoping over the end, will rub the shade brackets and get damaged. This limited warranty does not cover transportation costs to and from the retailer, costs of removal, re-measure, or reinstallation of product, or any incidental or consequential damages. This warranty does not cover variation in color, grain, or texture in natural wood products nor excessive warping of wood slats in high humidity areas. Each scenario can automate the ascent, descent and preset controls, with the ability to repeat any day of the week and set vacation modes, Multi-Channel to operate up to 4 individually or as a group. Inspect all cartons immediately for damage. These dye lot variations are common to the manufacturing process, and are within industry tolerances. Gap is larger on the chain side than the idler end. Limited by weight that can be added to Classic bottom bar. Determined upon the shade material of choice there are two different ways to clean your indoor shades. Exposed Roll, Motor: Fabric is 3 narrower than brackets. Keep tracks clear of dirt and debris. Color Disclaimer for All Shades We always recommend that you received samples before ordering your shades. Normal wear and tear, wear from fabric rubbing on walls, posts, or any part of the structure theshade is mounted on, extra bolts you wrongly installed on the shade, or any damage caused by the bottom weight bar hitting posts, walls, etc. If it is determined that a factory defect caused it, if reported before 60 days from receipt of the original order, replacement parts and shipping are free. Do this on small surfaces to ensure shade is completely dry before re-rolling back around the tube, otherwise permanent marking of the film surface may occur.