See you really soon, We will keep working to transform the fashion industry by empowering our community of fashion activists! Customer service is impossible to get a hold of. The item was sent to the Vestiaire Collective warehouse and was authenticated, it has been waiting there for over ************************************* It says on the website that they will ship out the authenticated items to the buyer within 24 hours. Customers on this platform are extremely rude and will return your beautiful designer clothing with dog food damaging the item and wont take responsibility, Dear Adina,We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. 100% of items are curated before going online and once sold, are checked over by our team of quality control experts! Why do we have to pay for authentication fee when its a trusted seller and sold lots of items on your website?Why cant we have direct shipping specially if we both live in UK? Make sure to get back to us on your preferred contact method right here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us We hope to see you really soon! We will keep working to transform the fashion industry by empowering our community of fashion activists! I also love their editorial content, always super on point, making resale trendy and sustainable! The price was also quite reasonable for a bag that was only used a few times. In order to identify it, we'll kindly ask you to provide us with your item reference. Its been a long time waiting and they dont care. I'm sure i'll come back for more :), I had been purchasing and selling on this platform since 2016. We must inform that payments might take up to 5 business days to be received. We hope to see you again really soon and wish you a lovely day! Well guide you through the process. Roughly a week later I received a notification that the bag for whatever reason did not meet their qualifications and the sale was canceled. Today I get an email saying that my return package arrived empty. Ive also reached out to VestiaireCollective on Instagram and have received no response. The top site for buying and selling luxury pre-owned fashion. (and authenticated) at a price $ I could afford! Vestiaire declares customs incorrectly, resulting in DHL Singapore attempting to collect import duties from me, when Vestiaire has already charged me Singapore import duties in its invoice. Your feedback is precious to us and we would like to look into your request.Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. The Vestiaire Collective Team, Dear Julie, thanks for your question! Prom season is here, and you deserve to look and feel amazing for your big party! Tip for consumers:Do not use at all they will not refund you they will charge you twice. Highly recommend. 100% of the items are curated and manually controlled by our experts! However, we must inform that our team has carried out an additional verification and must inform that our report indicated that your item is compliant to its description. Best regards, The Vestiaire Collective team. Their customer service is a robot. We use dedicated people and clever technology to safeguard our platform. Products used:I bought and sold lots of items with them, but now their policies are such as I try to avoid shopping with them. Dear Cristina,We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. The Vestiaire Collective team. I wouldn't hesitate to buy or sell on there. Tip for consumers:Would have been helpful to be made aware of the 10% currency exchange mark up prior to purchase. The Vestiaire Collective Team, Dear Rana, we are getting back to you regarding the processing of your recent purchase. I love Vestiaire Collective a lot. BBB Business Profiles generally cover a three-year reporting period. and cant believe they are not accepting that the item was mis-described and listed wrongly!? Brand new! We're so sorry to hear about your experience and the delay in response. I have seen many other reviews stating the same issue. I am deleting the app and hopefully I can find the sellers listed on depop or eBay. We will keep working to transform the fashion industry by empowering our community of fashion activists! Finally after putting them on blast on social media for almost 3 weeks I got my payment from them. **************** said that they would work on the issue and get back to me within 48 hours, and Ive been ignored ever since. We remain available for any further questions or queries you might have. I have tried to contact your office on several attempts i am still waiting for a response as promised can someone please return my email asap, I have tried contacting your office with several emails but no response as promised. Is there an 800 number for customer service? As provided by our teams, please note that conversion fees will handled by a financial partner. They actually send messages via email saying "We have not forgotten you! My seller was easy to reach through the chat and my products were exactly in the same condition as the description thanks to the physical control process Vestiaire offers. Your feedback is precious to us and we would like to look into your request.Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. Best regards, the Vestiaire Collective team. Ive tried many times to contact VC to get updates, still no updates. Instead of authenticating the item and paying me, they listed it on my page with the same error on the listing I had (which was why the customer returned in the first place). Our teams are working on unlocking the situation so that the parcel can be delivered to you in the shortest delay.
I had a terrible experience trying to reach an actual person to help me with this (very frustrating). I really hope my issue gets resolved within the next week and I get my full refund. Buy, Sell, Share The last being they did not check or verify a designer pair of shoes. I just get standardized replies asking to provide information which I already sent them twice now.
Thank you :). Dear Evette, thank you very much for taking the time to share with us your feedback on your experience! They need to be investigated!!!! The description did mention some dis-colouring on he armpits but no other mentions of any faults or issues. I looked up the design on the designer website and the design doesn't exist. The $466 dress I went to purchase came to $698 by the time vc added their fees. I ordered some shoes never got them one been emailing back and forth still nothing from them. (reference number ******** which is the Chanel 19 leather handbag) . After 5 business days and no money my account still, I contacted them again via email and I was told by Customer support that my issue was with their expert team. Still waiting.What the f!!! I either want a replacement, or to be paid the price I sold the Chanel bag for on the platform back in January. Dear Alexandra, we are sorry to hear that your item has not been accepted for sale! Dear CeciliaL,We thank you very much for taking the time to share your feedback with us We wish you a lovely day ahead and really hope to see you again really soon !The Vestiaire Collective team, Brilliant ! Hi, Ive bought a Hermes bag on VC, which was doubted as a fake Hermes bag. Their quality control and authentication steps are what i look for in resale as I used to get easily fooled back in the days on other platforms. Do the sell fake vintage louis vuitton small leather goods? The Vestiaire Collective Team. I told them i would file a complaint but they didnt care. They then advertised the fake shoes under my profile without telling me. Stupid Company. Yes. Please also note that your bag has been taken care of in a Herms bag spa. Looking at many of the other reviews, this seems to be standard practice for this company. I purchased the Gucci Jackie bag here, and today when I wanted to resell it, I was informed by Gucci employee that it is fake.
BBB is here to help. This is ridiculous. Our team will make sure to update our member within 5 days upon reception of the item on their assessment. I am going to file a police report because they are robbing so many people! This is the third issue I've had with them. I want my payment released. i contacted Vestiaire explaining it was not that the authenticity was in question only that no one had confirmed the sizing. Dear Scott,We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. After reaching out to the live chat representatives, I was told to first contact the seller (which was incorrect, but I will let Max slide). This is a perfect place to purchase luxury items as you can rest assured that you are getting genuine products as a result of their mission and their rigorous validation processes! This company responds to reviews on average within 5 days. We thank you for your understanding and cooperation. I was provided with very vague instructions, (Your item can be returned to you for a fee of 12 //$, which covers our processing costs) which after SEVERAL unsuccessful attempts to reach customer service for help, received no response.Over the past 6 months Ive have reached out at minimum a dozen times to contact support in an effort to have my bag returned. I did not receive this item. Dear Magdalena,We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. I continue to remain frustrated when all they need to do is put my bag in the mail!!! 7days later nothing!!!! We thank you for your understanding and cooperation. I was a bit afraid at first but I must say it an easy and smooth process Best regards, The Vestiaire Collective team, updateI recently sold a few items on the site. 2022, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. This topic is taken very seriously, as our Community's safety remains our main focus. Do not sell on this platform. We will keep working to transform the fashion industry by empowering our community of fashion activists! Dear Dominika, we are getting back to you regarding the doubts you have expressed on your Gucci bag. Now the measurements were on listing, although unless you knew size measurements as a tailor, I as anyone trusted the Size guide and multiple noted Size 44FRs throughout the listing.I have been going to and fro with them and escalated for a second check but so far no joy. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. This has happened over and over and no wonder why no one completes a sale. The first attempt documented via chat transcript on February 15th, 2022. I eventually did find it. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Vestiare Collective charged my credit card for $99.24. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Thank you beforehand and see you really soon! Disappointing and I won't use this site again. Piece of sh! Verification can help ensure real people write reviews about real companies. Best regards, The Vestiaire Collective team. I sold a Fendi Scarf Ref # ******** on Vestiaire Collective and I shipped it to their office with the shipping label they provided.They received them on June 22nd and I havent been paid to this day. On vestiares homepage there is information that I should contact them if my tracking information has not been updated for 2 days. Clothes i ordered are in condition as described. I wish to express my gratitude to Michael F, Matt and other customer service advisors for their positive approach and quick responses. Vestiaire had it perfectly right from beginning to end. When I received it I immediately sent it back. I also have pending items I shipped and am worried about them too.I want my payment for the Fendi scarf released. We must inform that sellers can declare an item as unavailable, between the date of sale and shipping deadline depending on shipping method. I have purchased 3 items and each time, they have said it's available and charge my credit card only to find out a couple days later that it's unavailable and that they will issue me a refund. - The leather, hardware, engravings, zipper, stitching, finishes, edge paint are all compliant to the quality standards of Hermes. - The stamp that looks like a circle O is an internal symbol used by the brand to identify the workshop or craftsman who created the bag originally. I however have written in the comments the true info on the top as I will not partake in passing this on to someone else unknowingly or sell the item so they dont have to refund me!If I sold the item I will have lost 70 for a mistake which I believe is their issue and I will not leave this matter. It refused to clarify with DHL despite the latter's queries. When I received them they were of appalling quality. They are the worse company ever, they abuse you as a seller and as a buyer. Ive been more than reasonable, fair and patient considering the circumstances and have allowed 6 Months! They sent me a return label to send back. Your feedback is precious to us and we would like to look into your request.Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution.
Great sale, Dear Samina,We thank you very much for taking the time to share your feedback with us We wish you a lovely day ahead and really hope to see you again really soon !The Vestiaire Collective team. In my case, they were supposed to send me a shipping label, and guess what - they sent me a wrong one! We thank you for your understanding and cooperation. Make sure to check out our dedicated section also, Express Delivery, as all items are already in our warehouse and ready to be shipped: https://www.vestiairecollective.com/g/express-delivery/ These will be disclosed on the check out directly! Your feedback is precious to us and we would like to look into your request.Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. It was obviously shrunk and was a short UK size 8 now based on the measurements.I went back to the seller who just said sorry and speak to Vestiaire, now this was a big seller who I thought would be trustworthy. Your feedback is precious to us and we would like to look into your request.Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. In January 2022 I sold a high end expensive Chanel bag via the e-commerce sight Vestiaire Collective. I had been looking for the same material (not as commonly found with this bag) and colorway. We thank you for your understanding and cooperation. Its been a month and they dont care.Pay me my funds. If your request has not been already handled by our team, please let us know your item or order number so we can check on the status of this issue & do our best to resolve it. I sent the item almost 3 weeks ago and they received it 2.5 weeks ago. Useless customer experience, so dissapointed. Please note that cash will not be accepted as a payment method. thank you. I've made a few authentic luxury purchases now at an awesome prices! I looked at the (i) button to confirm the size and it said UK 16 so believed this top was suitable for me and made an offer which was immediately accepted - this should have been a sign as it was the lowest bid I could make. 6days later nothing !!! The Vestiaire Collective team, Dear Mercedes, we regret to hear that your request hasn't been replied yet! The Vestiaire Collective team. I had only one issue and it was recently. I even got a hand writtten thank you note. Upon verification, we must inform that our team has made sure to provide a return label to verify the sizing of the item mentioned. I had to fight to get a return label. Rest assured that we are always willing to proceed to a second control to reassess our findings on an item's compliance. We thank you for your understanding and cooperation. We'll remain available should you need anything else, UPS lost a package and service is horrible, *DO NOT USE* Fraudulent - mis-described listings still passing checks. The Vestiaire Collective team. We will keep working to transform the fashion industry by empowering our community of fashion activists! They asked me to provide so many things yet I havent been able to talk to an actual person.Every time I try to contact someone from customer service I get the same exact response. The Vestiaire Collective team. I've used this website to get my hand on great secondhand items from Europe (at a great price!). Your feedback is precious to us and we would like to look into your request.Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. You should TRY it! i've been told an item i purchased a couple of years ago is fake. Thank you for your understanding and rest assured of our availability for any further questions, They end up charging me again! I contacted their customer service over this issue and they confirmed that there is a 10% mark up on currency exchange and that this information is not disclosed to customer prior to purchase. So much for a refund! They over charge when you go to check out as a buyer. Its not worth the stress. i can't get one of them. I'm out. I placed an order for a Chanel jacket size 40 on May 21st from seller in ******* that cost me $300 in shipping but jacket was received from Brooklyn and arrived on May 24th.
We've taken note of your comments and will be working to improve the custom's fees visibility before payment. Everything was great, speedy delivery and item as is the photos. Good luck. Time for me to talk to my credit card provider. No commitment on the side of the seller what-so-ever and definitely no accountability for this website. I was told on Thursday May 12th by Romeo * that my payment would be released within 24 hours. Your feedback is precious to us and we would like to look into your request.Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We consider this request as closed therefore Thank you for your understanding, To whom it may concern,We are getting back regarding the purchase of the Cartier watch reference********, Upon verification, we kindly inform that a full refund has been initiated on May 23rd, Please note that due to international processing time, the delay to receive the payment might amount to 5 business days in some cases, We will remain available for any further contacts in our Me > Help section on the App in the meantime, Customer Reviews are not used in the calculation of BBB Rating, of those, 86 complaints were closed in last 12 months. The entire situation is very suspicious and unacceptable. I purchased this bag to replace one that I had had and used for several years. Dear Tk T., we are very sorry to see that your order has not yet been delivered as the transporter has incorrectly requested the payment of additional customs duties. Our team will get back to you with further details by email on this topic really soon. Finally On May 17th I was finally able to get a hold of an actual person, ******* who found the item number of the bag and agreed to have bag returned to me with a courtesy waive of fee. I felt like this post was obligatory because I encountered a problem with customs acceptance in the US (a form was missing) and I immediately panicked after reading the reviews here - I thought I would never see my beautiful Chanel shoes.